General Manager Service and Operations

2 days ago

Tukwila, United States Leavitt Machinery Full time

Leavitt Machinery is one of the fastest growing material handling equipment dealers in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, we have achieved continued growth and success over the past 25 years. Leavitt Machinery is an integral entity within the Venturis group of companies, an extensive and integrated network of rapidly growing businesses, including over 60 branches and 1300 employees. Venturis strategically invests in visionary and values-driven organizations, with expertise in acquiring and managing leading material handling equipment dealerships supporting the construction, industrial, forestry, mining, and agricultural markets, among others. In addition to our expanding dealership network, the Venturis portfolio includes complementary companies providing financing, freight and logistics, parts manufacturing, industrial parts supply, component rebuilding, training solutions, and marketing. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work. The Opportunity Leavitt Machinery is looking for an energetic General Manager, Service and Operations to join our team in Tukwila or Lakewood, Washington . As the General Manager, you will be responsible for the overall support and direction of the Service and Operations department, identifying potential business opportunities and developing strategies to realize potentials while maintaining existing profitable relationships. You will also be accountable for leading the Service and Operations team, ensuring profitability at each facility in each region. Performance will be measured by the degree to which you effectively oversee all service-related functions, resulting in productivity, fulfilled employees, profitability, growth, and customer satisfaction. Essential Duties & Responsibilities As the General Manager, Service and Operations your key responsibilities will include: Coach, develop and drive the Service Management team to higher levels of success Oversee all Service related operations, administration, and business development. Identify/develop/direct improvement initiatives to increase operational profitability Develop and implement annual Business Plan initiatives and objectives with the Service Management team to achieve departmental and organizational objectives Participate in key customer meetings and strategy sessions; overseeing the Service department’s role in relation to the needs of the other Business Units Create a performance culture by providing the support and tools to ensure team success Identify and execute new business opportunities through leveraging existing infrastructure Ensure compliance with standards within the department to ensure a consistent customer experience, both locally and regionally Oversee and direct key performance measures (profitability, customer service, synergies/relationships) for the Service department Ensures that all corporate safety initiatives and programs are strictly followed throughout the department Support the company health and safety program, including all its initiatives, programs and regulations, ensuring that toolbox meetings, safety meetings and work observations are being conducted on schedule Required Skills & Qualifications The ideal candidate will possess the following skills, knowledge, and competencies: Post-secondary degree in Business or a related discipline, or relevant work experience Working knowledge of Microsoft Office Suite (Word, Excel, Outlook) is required Excellent project management skills are required Results-oriented with the ability to effectively manage multiple priorities in parallel Commitment to working in a team environment, with established team building abilities Strong leadership ability with a demonstrated track record of successfully partnering with internal and external customers Strong analytical skills Excellent written and verbal communication skills with superior interpersonal and relationship management skills Strong influencing and collaboration skills Superior negotiation skills to garner win-win outcomes Demonstrated ability to be both strategic and tactical in rolling out programs and initiatives that are aligned with overall organizational goals Proven experience working with Union organizations Mechanical knowledge of the heavy machinery industry is an asset Strong sales and marketing background A strong customer focus and a desire to achieve results Ability to travel as needed Benefits & Perks Leavitt Machinery USA is proud to offer competitive compensation and flexible benefits coverage for all eligible employees: Company-matched 401K contributions Comprehensive and competitive medical and dental benefits Medical health care plan Extended health service coverage Prescription drug coverage Dental plan & vision plan Telehealth plan with MDLive Life insurance and disability insurance Employee assistance programs Ongoing professional development and training opportunities This is an onsite role based in Tukwila or Lakewood, Washington. Leavitt Machinery & Venturis would like to thank all applicants for their interest, however; only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law. #LeavittMachinery #J-18808-Ljbffr

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