Clinical Customer Service Specialist

3 months ago

New Haven, United States Pfizer Full time

**Clinical Customer Service Specialist (Contract)**

New Haven, CT, United States Contract (18 months) Published 5 months ago GCP ICH Patient Intake BLS Healthcare Spanish LPN clinical experience Nurse clinical trials **Clinical Customer Service Specialist**

Training will be onsite, then remote until COVID19 restrictions are lifted

**Summary:**

The Clinical Customer Service Specialist assists the colleagues working in the Business Operations department for all recruitment related activities of trial subjects:

* Database development and maintenance, pre-selection of suitable study candidates, organize recruitment-related activities pre-, per-, and post-study. Supports clinical trials by drafting/using different recruitment related documents, performs administrative activities

* Contributes to compliance with regulatory requirements related to the protection of volunteers confidential data

**Responsibilities:**

* Subject / Patient Database Maintenance

* SME in database query ensures all information is entered consistently and correctly so that database is searchable with reliable information

* Assists in the development and maintenance of the PCRU subject recruitment capabilities to conduct a broad range of studies

* Assists in the identification, exploration, and implementation of new methods for subject recruitment to extend the panel

* May assist in the implementation of recruitment campaigns, including the design, drafting & publication of advertisements in various media.

* Maintain accuracy, accessibility, and confidentiality of volunteer records and reports

* May act as a primary contact person for new potential volunteers, responsibilities include:

* Answering incoming calls from potential volunteers responding to any methods of recruitment,

* Inform them about the unit activity, the overall recruitment process, and studies,

* Enters gathered information accurately into the database;

* Must be able to process new requests from different media (Internet platform and others).

* Contact volunteers already listed in the database for proactive engagement, answers questions about the clinical trial process. Inform potential volunteers on the next steps and/or scheduled appointments and how to reach the clinical research unit.

* Recruitment and Screening Activities (Overseen by Supervisor)

* Provide support to internal clinical research staff in the pre-selection of subjects for eligibility using protocol inclusion/exclusion criteria;

* Communicate protocol requirements to study subjects and patients calling to inquire about specific studies;

* May create and manage various communication methods to subjects, including but not limited to letters, text messaging, and mailings;

* Manage subject phone calls including scheduling/rescheduling of appointments;

* Responsible for meeting timelines required for filling specific study screenings and for filling cohorts and groups for dosing.

* Provides training to less experienced phone screen staff when needed and demonstrates the ability to problem-solve.

* Maintains a positive and professional attitude to the subject population, understanding they are the first contact subjects have with the CRU;

* Track phone call metrics from sources of advertising so that advertising strategies can be decided based on what is most effective;

* May write and update recruitment related documents for subject use as appropriate

* Communicate protocol requirements to study subjects and contribute to compliance

* Demonstrate a positive attitude to the subject population to ensure subjects trust in clinical research

* Support Clinical Trials (under the responsibility of the Principal Investigator)

* Assist in the conduct of clinical trials in the PCRU

* May obtain signed informed consent from candidate trial-subjects

* May assist in staff scheduling as appropriate

* May assist in the data management/cleaning activities for assigned protocols

* Identify new options for problem solving and execution of the protocol

* Document individual subjects participation while involved in study activities

* Responsible for recording study data, maintaining source documentation, and updating the subject database, not only specific to study participation

* Other

* Participate in community outreach efforts

* Assist in development and maintenance of social media presence including managing all website updates (managing ads, posting new content etc.)

* Assist in the increase of the unit awareness

* Participate in PCRU teams to accomplish business needs and resolve issues

* Ensure data collection of high quality and transfer to relevant departments

* Ability to take over and manage other specific projects

* Participate in the communication and study-related meetings

* Ensure clinical trials are conducted in accordance with scientific, medical, and ethical principles, within regulatory requirements/guidelines, and Pfizer SOPs

* May participate in the different administrative parts related to the execution of Phase I clinical studies.

* Support ongoing capture and analysis of metrics to demonstrate value and increase productivity

* 40-hour position; includes some weekend and evening hours;

* Represents the PCRU on global initiatives as subject matter expert, as appropriate

* May participate in the communication and study-related meetings

* May participate in the different financial matters, including purchasing/orders management, contact with suppliers, budgets set up and management, monthly expenses justification, bank account management, payment of subjects

* May act as a receptionist.

* Supports ongoing capture and analysis of metrics to demonstrate value and increase productivity

* Participates in the creation and implementation of global and local SOPs

**Qualifications:**

* Registered Nurse, Licensed Practical Nurse, or related discipline, required

* Bachelors degree strongly preferred

* Healthcare practice experience/training with a valid license preferred

* BLS certification

* Minimum of 3+ years experience in a clinical setting required

* Proficiency in using MS Office tools suite (Excel, Word, etc.)

* Understanding of local regulatory requirements (e.g., ICH, GCP)

* Understanding of the drug development process

* Spanish language fluency strongly preferred

* Excellent written and verbal communication skills

* Excellent computer skills

* Excellent customer service and professionalism

**Shift and Hours:**

* Shifts will vary (candidate must be available for any shift):

* Monday-Friday

* 7:30a-4:00p

* 8:30a-5:00p

* 10:00a-6:30p

* Saturdays (once a month)

* 9:00a-2:00p

**Please note contractors are engaged to provide services to Pfizer on a temporary basis in connection with a specific assignment. Contractors are hired and employed through Atrium, our third-party payrolling partner.**

  • Customer Service Specialist

    7 days ago

    New Haven, Connecticut, United States Fair Haven Community Health Care Full time

    Fair Haven Community Health Care FHCHC is an innovative and vibrant community health center dedicated to serving diverse populations through comprehensive care across various specialties. With a commitment to equitable and high-quality patient-centered services, we strive to enhance the health and social well-being of the communities we serve. For over five...

  • Customer Service Specialist

    7 days ago

    New Haven, Connecticut, United States Fair Haven Community Health Care Full time

    Fair Haven Community Health Care At FHCHC, we are a progressive and vibrant community health center dedicated to providing comprehensive care for diverse populations, facilitating nearly 140,000 patient interactions across 19 locations. Guided by a Board of Directors primarily composed of our patients, we take pride in delivering a broad spectrum of primary...

  • Customer Service Specialist

    1 month ago

    New Haven, United States ECI Management Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Ethereal Consulting. Our Customer Service Specialists help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Specialist, you will...

  • Customer Service Specialist

    2 days ago

    New Haven, Connecticut, United States Yale New Haven Health Full time

    Overview:At Yale New Haven Health, we are committed to our Vision, Mission, and Values. Every team member is expected to embody our core principles of integrity, patient-centered care, respect, accountability, and compassion in their daily activities.As a Customer Service Specialist, you will engage with a diverse range of customer inquiries in a dynamic...

  • Customer Service Support Specialist

    3 days ago

    New Haven, United States ASSA ABLOY Full time

    Career Opportunities: Customer Service Support Specialist (32107) Requisition ID 32107 - Posted - Sargent Manufacturing Company - Architectural Hardware Group - USA: Connecticut (New Haven - 110 Sargent Dr) - Customer Service & Contact Center Operations - Posting Country (1) - Yes - Mid-senior level - No Travel Required ? Job Description Print Preview At...

  • Customer Relations Specialist in Auto Body Services

    7 days ago

    New Haven, Connecticut, United States Town & County Auto Body Collision Center Full time

    Customer Relations Specialist at Town & County Auto Body Collision CenterThe Customer Relations Specialist is essential in providing exceptional service to clients at Town & County Auto Body Collision Center. This role focuses on cultivating strong client relationships and delivering expert advice on various auto body services, products, and pricing,...

  • Enhanced Clinical Specialist 3

    3 weeks ago

    New Haven, United States Yale University Full time

    Responsibilities: Responsible for completing all required training to maintain skills and knowledge required for understanding of patient scheduling and intake workflows and ability to make recommendations to improve efficiencies of EMR encounter completion. Expert in Practice workflows including from point of patient scheduling through completion of...

  • Clinical Nurse Specialist

    1 week ago

    New Haven, Missouri, United States IntelyCare Full time

    Position OverviewJoin our team as a Clinical Nurse Specialist and enjoy an hourly compensation of up to $71. At IntelyCare, we prioritize the well-being of our nursing staff, allowing you to regain control over your work schedule. Our organization, founded by healthcare professionals, recognizes the importance of a balanced lifestyle.With the flexibility to...

  • Customer Service Specialist

    2 days ago

    West Haven, Connecticut, United States Mysocialwiz Full time

    Job DescriptionCustomer Service Specialist Overview:This role offers a full commission structure along with a retirement plan.As a Customer Service Specialist, you will handle incoming inquiries from clients interested in our services, address their questions, manage complaints, troubleshoot significant issues, and provide essential information. You will...

  • Customer Service Associate

    2 weeks ago

    New Haven, United States ECI Management Full time $42,500 - $48,000

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...

  • Service Specialist

    2 months ago

    New Haven, United States Apple Full time

    Job Title: Service Specialist As a Service Specialist at Apple, your main responsibility is to help new owners get started and current ones get quick and efficient support. You will be tasked with developing strong, positive relationships with Apple and its customers. Responsibilities: Assess customer situations quickly and offer advice or a solution using...

  • Customer Support Specialist

    7 days ago

    New Haven, Connecticut, United States Cornell Scott-Hill Health Center Full time

    Position OverviewThe Customer Support Specialist will manage incoming calls efficiently and address caller inquiries with a friendly and comprehensive approach. This role requires a strong understanding of the scheduling module within the practice management system to facilitate patient appointment scheduling effectively. Additionally, the specialist will...

  • Customer Support Specialist

    7 days ago

    New Haven, Connecticut, United States Cornell Scott-Hill Health Center Full time

    Position OverviewThe Customer Support Specialist will handle incoming calls promptly and address caller inquiries in a courteous, helpful, and thorough manner. This role requires maintaining proficiency in the scheduling module of the practice management system to efficiently arrange patient appointments. Additionally, the specialist will be familiar with...

  • Clinical Operations Specialist III

    7 days ago

    New Haven, Connecticut, United States Yale University Full time

    Position Overview:The Enhanced Clinical Specialist 3 is pivotal in ensuring the effective management of patient scheduling and intake processes. This role demands a thorough understanding of electronic medical record (EMR) systems and the ability to recommend enhancements that drive efficiency in encounter completion. Key Responsibilities: - Serve as an...

  • Service Specialist

    2 months ago

    New Haven, United States Climate Control Inc Full time

    The Bilingual Service Specialist will provide client services in Spanish and/or English and will assist clients with language barriers and translation in a non-clinical capacity to meet their needs.?The LYNC Bilingual Service Specialist functions as a resource and intervention specialist to youth enrolled in the program by connecting youth to community...

  • Retail Service Specialist>

    3 months ago

    New Haven, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 84 Whalley Ave [Store Manager] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a leadership role in...

  • Culinary Service Specialist

    7 days ago

    New Haven, Vermont, United States Global Partners Full time

    Culinary Service SpecialistLocation: New Haven, VermontCategory: Retail StoreJob Type: Not specifiedJob Req code: RJob Overview:Global Partners, a leading independent operator and supplier in the convenience store and fuel industry, is seeking a dedicated Culinary Service Specialist. With a vast network of locations primarily in the Northeast, we pride...

  • Healthcare Customer Support Specialist

    7 days ago

    New Haven, Connecticut, United States Yale New Haven Health Full time

    Position OverviewAs a Healthcare Customer Support Specialist, you will play a vital role in ensuring patient satisfaction and enhancing the overall experience within our healthcare facility.Key ResponsibilitiesPromote a Collaborative Environment: Uphold the standards of our organization by fostering effective communication and strong interpersonal...

  • Customer Service Representative

    3 weeks ago

    New York, United States Customer Labs Full time

    Need help in your climate job search? Dive deep into climate with Terra.do’s 12-week climate bootcamp course. Waste Connections number of job openings over time by month Number of job openings ClimateTechList is the web's largest aggregator of climate, clean tech, renewable energy & green jobs. Contact us if you'd like to use partner or use our current or...

  • Clinical Nutrition Specialist

    2 days ago

    New Haven, Connecticut, United States Yale New Haven Health Full time

    Job SummaryWe are seeking a highly skilled Clinical Nutrition Specialist to join our team at Yale New Haven Health. As a key member of our healthcare team, you will be responsible for providing medical nutrition therapy to patients in an inpatient or outpatient setting.Key ResponsibilitiesConduct comprehensive nutrition assessments to identify patients'...