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Account Manager

2 months ago

Grand Rapids, United States Praxis Packaging Full time

Overview:

Praxis Packaging Solutions is an FDA-compliant packaging organization specializing in primary tablet filling of OTC & Rx packaging with industry-best serialization capabilities.

The Account Manager will interact with customers to gather information critical to accurate and timely job processing. They will act as an internal and external liaison for customers and in support of Sales activities.

Responsibilities include 1) ensuring that all required documentation and critical details are communicated clearly and timely to all groups such as Quality, Production, and Warehouse/Shipping-Receiving, 2) closely monitor all aspects of job to ensure customer satisfaction. 3) act as Project Manager of selected projects including large or new, multi-faceted projects, new customers, all initial line set up, customer visits, etc.

Employees at Praxis are from all over the world, and diversity in the workplace is respected and celebrated. We offer two health insurance options, dental, vision, flex, and company paid short term disability, long term disability and life insurance. We invest in our employees and provide a 4% 401k employer match. Apply today if you are interested in joining a dynamic team in the pharma industry.

Responsibilities:

Typical Responsibilities include:

  • Establishing strong working relationships with customers to understand their requirements. (May be required to travel to the customer, facilitate on-site meetings, daily communication to customer on large projects, etc.)
  • Handling customer calls; responding professionally to inquiries and special requests from customers.
  • Reviewing individual quote/Purchase Order per the customers pricing structure. As needed, participate as a member of the quote team.
  • Working closely with Master Scheduler and Operations to ensure schedule and job completion meets customer needs.
  • Helping Production with new project set-up.
  • Monitoring inventory and purchasing as needed on all Praxis supplied materials and all customer supplied inventories.
  • Meeting with customers on new projects, changes to current procedures, and schedule prioritizing (update Purchase Order status when needed).
  • Completing purchase order requests for materials needed for customer Purchase Orders.
  • Updating customer on status of their Purchase Orders.
  • Assisting and being present for all new project set-ups.
  • Ensuring the timely receipt of orders and entry into the computer system.
  • Assisting other Account Managers and cross train on all accounts.
  • Maintaining consistent communication with customer base; including, but not limited to: phone calls, emails, meetings (onsite and at Praxis) and working directly onsite customer premises.
  • Travels on-site to customer location, may work at customer locations up to 25% of the time.


Qualifications:

Needed:

  • High school diploma or equivalent required. Associates Degree or equivalent preferred.
  • 3-5 years Customer Service or Account Mgmt. or similar experience required.
  • The ability to work independently, without supervision required.
  • Ability to organize priorities and workload required.
  • Working knowledge of MS Office programs: Word, Excel, and Outlook, preferred.
  • Working knowledge of Enterprise Resource Planning (ERP) or Sales CRM software preferred.
  • Strong English skills - Ability to speak, read and write English in a manner to write Work Instructions and communicate with customers.

Praxis Packaging is part of BPOC, a Chicago-based private equity firm that invests exclusively in healthcare companies and is one of the nation's most experienced investors in the industry.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.