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Service Coordinator

3 months ago

Charlotte, United States Nuvonic Full time

Nuvonic delivers chemical free disinfection solutions across a wide range of applications. Our technology protects the worlds critical resources and processes. We work together with some of the biggest names in the food & beverage, electronics, pharmaceutical, aquaculture, and leisure industries. Almost a century of continuous development has put Nuvonic at the forefront of UV science and technology. We are the innovator in sustainable UV technology for water, air and surface disinfection on a global scale and our mission is to support natures purity with science by protecting people and processes from harmful contamination.

At Nuvonic we value respect, curiosity, collaboration, and an entrepreneurial spirit. We are looking for people who can demonstrate achievement of exceptional results with the potential to contribute even more. We are ambitious in our goals, so we need to ensure that we employ people with the talent and commitment to help.

In return, we offer an environment where people can make a huge difference. We have a passion for helping people fulfil their potential and have a track record of promoting people both internally and within the wider Halma Group. Nuvonic is a subsidiary of Halma plc, an FTSE 100 lifesaving technology company.

Nuvonic has an exciting opening available for a Service Coordinator to join our Americas regional office in Charlotte, NC.

Job Summary:

The Service Coordinator plays a crucial role in ensuring the efficient delivery of services to our clients. This position involves coordinating and managing service schedules, maintaining client relationships, and ensuring that all service-related activities are performed to the highest standards.

As a Service Coordinator at Nuvonic, you will serve as the primary point of contact for customers, delegate inquiries to the appropriate party, manage service schedule for the service team, and provide support as needed to the operations team in the office.

This role requires a candidate with excellent written and communication skills, good attention to details, and the ability to handle multiple tasks in a fast-paced environment. The Customer Service Coordinator will be deemed successful based on 1. Customer inquiries have been handled in a timely manner by the appropriate party. 2. Service schedule and calendar are maintained and with optimal resource allocation 3. The customer is satisfied by service received by Nuvonic.

Key Responsibilities:

Customer Support: Serve as the primary point of contact for clients regarding service requests and inquiries. Respond promptly to client needs and ensure timely resolution of issues.

Service Schedule Management: Coordinate and schedule service appointments, ensuring optimal resource allocation. Monitor and manage service calendars to prevent conflicts and ensure timely service delivery.

Communication: Communicate service schedules and updates to clients and service technicians. Provide clear and detailed instructions to service teams.

Documentation and Reporting: Maintain accurate records of service activities, client interactions, and service outcomes. Generate and analyze service reports to identify trends and areas for improvement. Provide support to order processing team as needed.

Quality Assurance: Ensure that all service activities comply with company standards and client expectations. Conduct follow-up activities to confirm client satisfaction and resolve any outstanding issues.

Team Coordination: Work closely with service technicians and other team members to ensure seamless service delivery. Assist in training and onboarding new staff as needed.

Required Qualifications

  • High school diploma or equivalent required.
  • Proven experience in service coordination, customer service, or administrative role.
  • Strong organizational and multitasking abilities. Excellent verbal and written communication skills.
  • Customer-focused with a problem-solving attitude.
  • Proficiency in Microsoft Office Suite and service management software.
  • Proven experience in service coordination, customer service, or administrative role.
  • Strong interpersonal skills and ability to work collaboratively in a team environment. Detail- oriented with a high level of accuracy.

Preferred Qualifications:

  • Experience with service coordination and management in the water or adjacent industries.
  • Experience with quoting, processing, and entering sales orders.
  • Experience working with an ERP and CRM platforms.