Service Coordinator
4 weeks ago
Summary A Service Coordinator answers and responds to any emergency or non-emergency calls to provide assistance or important information. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments, and supervising the field units' routes to prioritize and organize their schedules. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Qualifications High School Diploma or equivalent required; College Degree preferredAt least 2 years of experience working in an office environment requiredAt least 2 years of customer service management experience requiredKnowledge, Skills and Abilities A minimum of 2 years of customer care experience/managementExperience in a sales environmentMust be fluent with Microsoft Excel/OutlookOrganizational skills, follow up and attention to detailAbility to adapt well and accept feedback in a changing environmentFlexible and resilient to adapt to multiple demands, shifting priorities and changing business conditionsArticulates well, dependable, punctual, and detail orientedAbility to work independentlySupervisory Responsibilities Essential Functions Manage and schedule customer requests for service/maintenance post installationBuild rapport with customers by maintaining constant and courteous contact via phone, email, or textManage/order parts and warranty coveragePrecision multi-tasking in a high-volume environment while maintaining a positive attitudeMake concise decisions that facilitate a positive customer interaction and business outcome - must have excellent critical thinking skillsPromote the RbA Culture of "Let's be great together" with every interaction - team playerOther job duties as assignedPhysical Demands Sitting for Extended PeriodsComputer UseMeetings and CollaborationCommunicationData EntryMultitaskingDocument HandlingOccasional TravelWork Environment Office Setting: Much of the work is conducted in an office environment, where the Service Coordinator performs various administrative tasks related to coordinating service requests.Desk Work: Extended periods of time spent at a desk, using a computer, and engaging in administrative duties such as scheduling, communication, and data entry.Computer Use: Regular use of computers and office software to manage service-related information and update databases.Phone Communication: Engaging in phone communication with customers, service technicians, and other internal departments to coordinate service appointments, address inquiries, and provide updates.Customer Interaction: Regular interaction with customers to confirm service appointments, gather relevant information, and address any concerns or inquiries they may have.Collaboration: Collaborating with service technicians, other service coordinators, and potentially other departments to ensure effective communication and coordination of service activities.Problem-Solving: Addressing service-related issues, identifying solutions, and ensuring that service requests are resolved efficiently.Adaptability: Adapting to changes in service schedules, customer needs, and other dynamic aspects of coordinating service activities.Data Entry: Entering and updating service-related information in the company's systems and databases.The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time. Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. Renewal by Andersen was founded with a mission to redefine the industry and to offer a different-and better-window-replacement experience. Renewal by Andersen has 10 company-owned locations and over 50 independently owned "affiliates" across the United States.S&L Windows is a Renewal by Andersen affiliate that operates in three markets: Charlotte, NC; Columbia, SC; and Greenville/Asheville/Spartanburg. S&L Windows prides itself on being an experienced, reliable partner for its customers by offering superior products and operating with a Green Diamond service mindset. As a family-owned and operated business, S&L Windows is an active member of the community and routinely engages in charitable work through more than a dozen nonprofit organizations.Renewal by Andersen and S&L Windows are proud equal-opportunity employers. We are committed to fair hiring practices and to creating a welcoming environment for all team members.
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Part Time Service Coordinator
4 weeks ago
Charlotte, North Carolina, United States Johnson Service Group Full timeJob OverviewWe are seeking a highly skilled Part Time Service Coordinator to join our team at Johnson Service Group. As a key member of our operations team, you will be responsible for scheduling service work and emergency response to a 3-state service area.Key Responsibilities:Monitor and manage work flow for approximately 350 Service TechniciansResponsible...
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Service Coordinator
3 months ago
Charlotte, United States Nuvonic Full timeNuvonic delivers chemical free disinfection solutions across a wide range of applications. Our technology protects the world’s critical resources and processes. We work together with some of the biggest names in the food & beverage, electronics, pharmaceutical, aquaculture, and leisure industries. Almost a century of continuous development has put Nuvonic...
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Service Coordinator
3 months ago
Charlotte, United States Nuvonic Full timeNuvonic delivers chemical free disinfection solutions across a wide range of applications. Our technology protects the worlds critical resources and processes. We work together with some of the biggest names in the food & beverage, electronics, pharmaceutical, aquaculture, and leisure industries. Almost a century of continuous development has put Nuvonic at...
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Service Coordinator
1 week ago
Charlotte, United States Nuvonic Full timeNuvonic delivers chemical free disinfection solutions across a wide range of applications. Our technology protects the world’s critical resources and processes. We work together with some of the biggest names in the food & beverage, electronics, pharmaceutical, aquaculture, and leisure industries. Almost a century of continuous development has put Nuvonic...
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Service Coordinator
2 weeks ago
charlotte, United States Nuvonic Full timeNuvonic delivers chemical free disinfection solutions across a wide range of applications. Our technology protects the world’s critical resources and processes. We work together with some of the biggest names in the food & beverage, electronics, pharmaceutical, aquaculture, and leisure industries. Almost a century of continuous development has put Nuvonic...
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Service Coordinator
3 months ago
Charlotte, United States Nuvonic Full timeNuvonic delivers chemical free disinfection solutions across a wide range of applications. Our technology protects the world’s critical resources and processes. We work together with some of the biggest names in the food & beverage, electronics, pharmaceutical, aquaculture, and leisure industries. Almost a century of continuous development has put Nuvonic...
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Service Coordinator
2 weeks ago
charlotte, United States Nuvonic Full timeNuvonic delivers chemical free disinfection solutions across a wide range of applications. Our technology protects the world’s critical resources and processes. We work together with some of the biggest names in the food & beverage, electronics, pharmaceutical, aquaculture, and leisure industries. Almost a century of continuous development has put Nuvonic...
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Service Coordinator
4 months ago
Charlotte, United States Pattons Full timeAbout UsSince 1945, Pattons has supplied the most efficient, reliable, and technologically advanced compressed air systems to industries throughout the Southeast. We joined the ELGi Equipments Ltd. family of companies in 2012 with ambitions for dramatic growth. By investing in talent and technology, we are poised for significant expansion and deeper...
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Funeral Services Coordinator
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Charlotte, North Carolina, United States Service Corporation International Full timeAt Service Corporation International, we're dedicated to providing exceptional care to families in their time of need. As a Funeral Services Assistant, you'll play a vital role in supporting our funeral operations and delivering compassionate service to our clients.Key Responsibilities:Prepare for services by setting up floral arrangements, chairs, caskets,...
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Service Coordinator
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Charlotte, United States Mobile Communications America Full timeMCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Service Coordinator in the Charlotte, NC to support our fast-growing Security division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board....
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Service Coordinator
5 months ago
Charlotte, United States Pattons Full timeAbout Us Since 1945, Pattons has supplied the most efficient, reliable, and technologically advanced compressed air systems to industries throughout the Southeast. We joined the ELGi Equipments Ltd. family of companies in 2012 with ambitions for dramatic growth. By investing in talent and technology, we are poised for significant expansion and deeper...
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Service Coordinator
2 months ago
Charlotte, United States AmeriGas Propane, Inc. Full timeRequistion Number:24762When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+...
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Service Coordinator
3 weeks ago
Charlotte, North Carolina, United States The Raymond Corporation Full timeJob SummaryThe Service Coordinator will play a crucial role in facilitating processes and coordinating the distribution of service-related information between customers, technicians, and additional support areas as required.This position is primarily responsible for supporting the directed service manager and team in a fast-paced environment where the...
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Service Coordinator
2 months ago
Charlotte, United States AmeriGas Propane, Inc. Full timeRequistion Number: 24762 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nations premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+...
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Service Coordinator
3 weeks ago
Charlotte, North Carolina, United States MSS Solutions, LLC Full timeJob Title: Service CoordinatorJob Summary:We are seeking a highly skilled Service Coordinator to join our team at MSS Solutions, LLC. As a Service Coordinator, you will be responsible for managing all inbound phone calls for customer service, complaints, invoice clarifications, updates, and more.Key Responsibilities:Manage all inbound phone calls for...
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Business Services Coordinator
1 week ago
Charlotte, United States University of North Carolina Charlotte Full timeThe primary purpose of the Business Services Coordinator is to serve as the Office and Budget manager for the Department of Languages, Cultures and Translation. The person in this role will be responsible for administering and reconciling the departm Business Services, Business, Program Director, Coordinator, Budget Manager, Program Coordinator
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Road Service Coordinator
3 weeks ago
Charlotte, United States Beacon Hill Associates - Charlotte Full timeJob DescriptionJob DescriptionJob Title: Road Service CoordinatorHours: 2PM - 10PM Monday - FridayJob Summary:The Road Service Coordinator will play a vital role in the daily operations of the emergency roadside service. This position involves providing assistance by assessing and diagnosing service issues and dispatching appropriate support to customers...
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Service Coordinator
3 weeks ago
Charlotte, North Carolina, United States Renewal By Andersen Full timeJob SummaryA Service Coordinator is responsible for answering and responding to emergency or non-emergency calls to provide assistance or important information. This role involves logging each call, providing answers to questions by retrieving information from necessary departments, and supervising field units' routes to prioritize and organize their...
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Service Coordinator
1 month ago
Charlotte, North Carolina, United States Pattons Full timeAbout Us At Pattons, we pride ourselves on being a leading provider of compressed air systems to industries throughout the Southeast. Our partnership with ELGi Equipments Ltd. in 2012 has enabled us to expand our reach and ambitions for growth. Our success is built on the dedication and talent of our team members. We offer competitive compensation...
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Service Coordinator
3 weeks ago
Charlotte, North Carolina, United States Pattons Full timeJob DescriptionAbout UsPattons, a leading provider of compressed air systems, is seeking a highly skilled Service Coordinator to support operational efficiency within our branch location. As a key member of our team, you will provide administrative assistance with a focus on customer service, responsiveness, accuracy, and follow-through.Key...
