Road Service Coordinator

3 weeks ago


Charlotte, United States Beacon Hill Associates - Charlotte Full time
Job DescriptionJob Description

Job Title: Road Service Coordinator

Hours: 2PM - 10PM Monday - Friday

Job Summary:

The Road Service Coordinator will play a vital role in the daily operations of the emergency roadside service. This position involves providing assistance by assessing and diagnosing service issues and dispatching appropriate support to customers based on the nature of each breakdown. The coordinator must be flexible to accommodate holiday rotations and may be required to work overtime on weekends.

Road Service Coordinator Key Responsibilities:

  • Communicate with customers via phone, email, or chat regarding Road Service requests.
  • Manage a high-volume email queue and ensure timely responses to customer inquiries.
  • Maintain detailed logs of all road service events, from initiation to closeout.
  • Schedule and dispatch vendors to perform Road Service as requested by customers.
  • Actively communicate and follow up on service events from start to completion.
  • Address customer concerns and inquiries effectively, providing appropriate solutions.
  • Monitor after-hours road service email and phone call requests on select assigned days.
  • Perform other duties as assigned by management.

Road Service Coordinator Qualifications:

  • Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
  • Ability to multitask, managing multiple calls and events simultaneously while ensuring completion of each.
  • Strong customer service orientation with effective communication skills to relay pertinent information.
  • Excellent problem-solving and decision-making capabilities in a fast-paced environment.
  • Exceptional written and verbal communication skills.
  • Ability to remain calm and focused under stress and rapidly changing circumstances.
  • Proven ability to collaborate effectively in a professional corporate environment.
  • Ability to work in a hybrid environment after training

Education:

  • High School Diploma required; Bachelor’s degree preferred.


  • Charlotte, North Carolina, United States Sunbelt Rentals Full time

    Sunbelt Rentals is seeking a skilled Road Technician to join our team. As a Road Technician, you will be responsible for performing preventive maintenance, diagnosing, and making advanced repairs on equipment at customer locations in a safe and efficient manner.The ideal candidate will have a strong background in mechanics, with experience working on diesel...


  • Charlotte, North Carolina, United States Johnson Service Group Full time

    Job OverviewWe are seeking a highly skilled Part Time Service Coordinator to join our team at Johnson Service Group. As a key member of our operations team, you will be responsible for scheduling service work and emergency response to a 3-state service area.Key Responsibilities:Monitor and manage work flow for approximately 350 Service TechniciansResponsible...


  • Charlotte, North Carolina, United States All Roads Full time

    Heavy Equipment Road Mechanic SpecialistWe are seeking a skilled Heavy Equipment Road Mechanic to join our team at Vermeer All Roads in Charlotte, NC. As a key member of our team, you will travel daily to customer sites to diagnose, service, and repair Vermeer machinery and components, ensuring all work is completed safely, professionally, and on time.Job...


  • Charlotte, United States Sephora Full time

    Job ID: 257895Store Name/Number: NC-South Park (0362)Address: 4400 Sharon Road #E 11A, Charlotte, NC 28211, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As a Sales and Service Coordinator, you'll be a key player in our mission to provide an exceptional shopping experience for...

  • Service Coordinator

    3 months ago


    Charlotte, United States Nuvonic Full time

    Nuvonic delivers chemical free disinfection solutions across a wide range of applications. Our technology protects the world’s critical resources and processes. We work together with some of the biggest names in the food & beverage, electronics, pharmaceutical, aquaculture, and leisure industries. Almost a century of continuous development has put Nuvonic...

  • Service Coordinator

    3 months ago


    Charlotte, United States Nuvonic Full time

    Nuvonic delivers chemical free disinfection solutions across a wide range of applications. Our technology protects the worlds critical resources and processes. We work together with some of the biggest names in the food & beverage, electronics, pharmaceutical, aquaculture, and leisure industries. Almost a century of continuous development has put Nuvonic at...

  • Service Coordinator

    3 months ago


    Charlotte, United States Nuvonic Full time

    Nuvonic delivers chemical free disinfection solutions across a wide range of applications. Our technology protects the world’s critical resources and processes. We work together with some of the biggest names in the food & beverage, electronics, pharmaceutical, aquaculture, and leisure industries. Almost a century of continuous development has put Nuvonic...

  • Service Coordinator

    2 weeks ago


    charlotte, United States Nuvonic Full time

    Nuvonic delivers chemical free disinfection solutions across a wide range of applications. Our technology protects the world’s critical resources and processes. We work together with some of the biggest names in the food & beverage, electronics, pharmaceutical, aquaculture, and leisure industries. Almost a century of continuous development has put Nuvonic...

  • Service Coordinator

    2 weeks ago


    charlotte, United States Nuvonic Full time

    Nuvonic delivers chemical free disinfection solutions across a wide range of applications. Our technology protects the world’s critical resources and processes. We work together with some of the biggest names in the food & beverage, electronics, pharmaceutical, aquaculture, and leisure industries. Almost a century of continuous development has put Nuvonic...

  • Service Coordinator

    1 week ago


    Charlotte, United States Nuvonic Full time

    Nuvonic delivers chemical free disinfection solutions across a wide range of applications. Our technology protects the world’s critical resources and processes. We work together with some of the biggest names in the food & beverage, electronics, pharmaceutical, aquaculture, and leisure industries. Almost a century of continuous development has put Nuvonic...


  • Charlotte, North Carolina, United States Rea Road Animal Hospital Full time

    We're seeking a dedicated and compassionate Veterinarian to join our team at Rea Road Animal Hospital in Charlotte, NC.We're focused on providing excellent service and care to our patients and their owners. Our hospital is equipped with the latest technology, including radiography, dental radiography, and in-house labs.We're committed to diversity and...

  • Service Coordinator

    4 weeks ago


    Charlotte, United States Renewal By Andersen Full time

    Summary A Service Coordinator answers and responds to any emergency or non-emergency calls to provide assistance or important information. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments, and supervising the field units' routes to prioritize and organize their schedules....

  • Service Coordinator

    4 months ago


    Charlotte, United States Pattons Full time

    About UsSince 1945, Pattons has supplied the most efficient, reliable, and technologically advanced compressed air systems to industries throughout the Southeast. We joined the ELGi Equipments Ltd. family of companies in 2012 with ambitions for dramatic growth. By investing in talent and technology, we are poised for significant expansion and deeper...

  • Shift Leader

    3 weeks ago


    Charlotte, North Carolina, United States Viva Chicken Park Road Full time

    Job OpportunityViva Chicken Park Road is seeking a skilled Shift Leader to join our team of passionate food enthusiasts. As a key member of our restaurant operations, you will be responsible for ensuring the highest quality of food and service to our customers.Key Responsibilities:Lead a team of restaurant staff to deliver exceptional customer...


  • Charlotte, North Carolina, United States Service Corporation International Full time

    At Service Corporation International, we're dedicated to providing exceptional care to families in their time of need. As a Funeral Services Assistant, you'll play a vital role in supporting our funeral operations and delivering compassionate service to our clients.Key Responsibilities:Prepare for services by setting up floral arrangements, chairs, caskets,...

  • Service Coordinator

    4 weeks ago


    Charlotte, United States Mobile Communications America Full time

    MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Service Coordinator in the Charlotte, NC to support our fast-growing Security division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board....

  • Service Coordinator

    5 months ago


    Charlotte, United States Pattons Full time

    About Us Since 1945, Pattons has supplied the most efficient, reliable, and technologically advanced compressed air systems to industries throughout the Southeast. We joined the ELGi Equipments Ltd. family of companies in 2012 with ambitions for dramatic growth. By investing in talent and technology, we are poised for significant expansion and deeper...

  • Service Coordinator

    4 weeks ago


    Charlotte, United States Renewal By Andersen Full time

    Summary A Service Coordinator answers and responds to any emergency or non-emergency calls to provide assistance or important information. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments, and supervising the field units' routes to prioritize and organize their schedules. ...

  • Service Coordinator

    2 months ago


    Charlotte, United States AmeriGas Propane, Inc. Full time

    Requistion Number:24762When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+...

  • Service Coordinator

    3 weeks ago


    Charlotte, North Carolina, United States The Raymond Corporation Full time

    Job SummaryThe Service Coordinator will play a crucial role in facilitating processes and coordinating the distribution of service-related information between customers, technicians, and additional support areas as required.This position is primarily responsible for supporting the directed service manager and team in a fast-paced environment where the...