Road Service Coordinator
3 weeks ago
Job Title: Road Service Coordinator
Hours: 2PM - 10PM Monday - Friday
Job Summary:
The Road Service Coordinator will play a vital role in the daily operations of the emergency roadside service. This position involves providing assistance by assessing and diagnosing service issues and dispatching appropriate support to customers based on the nature of each breakdown. The coordinator must be flexible to accommodate holiday rotations and may be required to work overtime on weekends.
Road Service Coordinator Key Responsibilities:
- Communicate with customers via phone, email, or chat regarding Road Service requests.
- Manage a high-volume email queue and ensure timely responses to customer inquiries.
- Maintain detailed logs of all road service events, from initiation to closeout.
- Schedule and dispatch vendors to perform Road Service as requested by customers.
- Actively communicate and follow up on service events from start to completion.
- Address customer concerns and inquiries effectively, providing appropriate solutions.
- Monitor after-hours road service email and phone call requests on select assigned days.
- Perform other duties as assigned by management.
Road Service Coordinator Qualifications:
- Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
- Ability to multitask, managing multiple calls and events simultaneously while ensuring completion of each.
- Strong customer service orientation with effective communication skills to relay pertinent information.
- Excellent problem-solving and decision-making capabilities in a fast-paced environment.
- Exceptional written and verbal communication skills.
- Ability to remain calm and focused under stress and rapidly changing circumstances.
- Proven ability to collaborate effectively in a professional corporate environment.
- Ability to work in a hybrid environment after training
Education:
- High School Diploma required; Bachelor’s degree preferred.
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