Event Supervisor

4 weeks ago

Austin, United States Fever España Full time

Hi, we’re Fever Fever is the global leading live-entertainment discovery tech platform, with a clear mission: to democratize access to culture and entertainment. Fever has developed a proprietary technology that inspires its global community of over 125M people through personalized and curated experiences in their local city, whilst empowering entertainment and event creators to reach new audiences and enhance their experiences. Some successful examples include the “Candlelight Concert Series” attended by over 3 million guests, the Los Angeles based “Stranger Things: The Drive-Into Experience” co-produced with Netflix, or the “Van Gogh: The Immersive Experience” winner of USA Today's 10 Best Readers Choice award. The company, present in over 100 major cities across the globe, is backed by leading investors such as Goldman Sachs, Alignment Growth, Goodwater Capital, Smash Capital, Eurazeo, Vitruvian Partners and Atresmedia among others. To pursue our objective, we are looking for bar-raisers, people that want to work hard, have fun, and make history with us. ABOUT THE EXPERIENCE Created within and on park & forest grounds, this is an immersive lighting & sound experience geared towards a fan-base of all ages. This beloved IP experience begins at dusk and runs every 15 minutes through the evening hours. From concept to creative, this event includes stylized photo opportunities, themed food & drink, and an opportunity to purchase merchandise in a large-scale retail tent. ABOUT THE ROLE The Event Supervisor role is pivotal to the successful delivery of our event in Austin, TX and will manage the overall organization, planning and staffing for front-of-house and guest services operations to ensure a world-class delivery and exceptional customer service. Based in Austin, the Event Supervisor will sit within the local Site Management Team and report directly to the Event Manager and the Global Operations Manager. Working with a team of 15-20 each night, the Event Supervisor will lead local decisions in regard to all guest-related services and must be able to follow procedures set out by the Global team. LOCATION / DATES Pre-Production/Load In Phase - Remote training, and beginning full-time on-site work in late-October approximately 2 weeks before the event opens. Operational Phase – Working onsite from opening on November 9 until mid-February. Approximately five days per week and hours are typically 14:00 – 23:30. REMUNERATION $350/day or based on experience. DUTIES AND RESPONSIBILITIES Manage the overall organization, planning and staffing for front-of-house operations to ensure a successful event and positive guest experience. Coordinate with the local production team for the successful execution of the events to ensure a positive guest experience. Overall control of the site in the event of adverse weather conditions, ensuring all wind management and safety plans are adhered to. Responsible for pre-show and post-show checklists. Be in an event control position and communicate with all departments. Management of all related work and facilities – e.g. toilets, cleaners, bins. Implementation of Standard Operating Procedures across all functions, including but not limited to; Security, Medical, Car Parking, Guest Experience, Accessibility and Staffing. Validate employee schedules and time sheets. Resolve customer complaints, concerns & general needs. Work with Fever Ops On-site Coordinators regarding all ticketing operations and the set-up of the POS systems at each point of sale. Maintain & manage the on-site equipment, ensuring all health & safety standards are followed. Liaising with the local labor providing company for staff assigned to FOH and Retail Operations. Communicating with vendors to ensure smooth operations (custodian, security, F&B, Merch operator, etc). Maintain and encourage staff performance and growth over the course of the experience. Crew/Staff welfare - ensure shift patterns are running smoothly & breaks are implemented. PREFERRED QUALIFICATIONS Must have experience in using Google Drive and the Google suite of applications including Sheets, Word, Google Meetings. At least three years previous experience managing large outdoor festivals, Illumination trails or outdoor experiential events. Understands the necessity of keeping guests engaged in a fully immersive, in-world experience. Excellent leadership skills with the ability to train and lead others while holding them accountable for results. Strong communication skills, including the ability to work cross-functionally with all levels and teams. Ability to deal with stressful situations in a calm and professional manner. Must have people management and interpersonal skills. Solutions-oriented. Exceptional observation skills. Comfortable working in a constantly changing environment. Professional appearance and demeanor. Ability to work days, nights, weekends, and holidays if needed. Current First-Aid certification is a plus. Visa/permits - The candidate must be able to work in the United States and achieve one of the following: (1) Already a citizen/resident in the country and is permitted to work. (2) Already in possession of a work visa/permit. INCLUSION STATEMENT Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age, or caring responsibilities. We encourage everyone to apply. Thank you for considering joining Fever. We cannot wait to learn more about you If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. #J-18808-Ljbffr

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