Customer Success Engineer

1 day ago

Santa Clara, United States Apex Systems Full time

Apex Systems is looking for a talented Customer Success Engineer to support our large IT Client. This is a 12-month W2 contract and will require 5 days a week on-site. All candidates must be able to work without sponsorship, now and in the future.


We are looking for highly motivated and skilled Customer Success Engineers (CSEs) to join our team and support a project focused on reducing TAC cases and improving customer experience through proactive engagement. The CSEs will play a critical role in driving upgrades to stable PANOS versions and developing educational resources to address common issues.


Key Responsibilities:


• Customer Segmentation: Manage a specific set of customers using assigned PAN-OS versions, focusing on high case volume accounts.


• Digital Campaign Execution: Collaborate with the Technical Enablement Manager to design and execute digital campaigns that encourage customers to upgrade to stable PAN-OS versions.


• Proactive Engagement: Work closely with Product Managers, Tech Marketing Managers, Data Analysts, Product Advisors, and SMEs to develop and implement solutions to reduce TAC cases related to "Customer Education Issues." This involves improving customer understanding of our products, addressing gaps in product documentation, and helping reduce configuration errors.


• Cross-functional Collaboration: Partner with internal teams (Sales, Support, Engineering) to resolve customer upgrade roadblocks and drive product adoption.


• Education Development: Create and distribute educational resources to help customers better understand product features and avoid common configuration issues.


• Collaboration with Engineering: Partner with engineering teams to analyze case trends, identify common issues, and provide feedback on product stability.


• Tracking and Reporting: Regularly track customer progress in upgrading to stable PANOS versions and report on the reduction of TAC cases in each segment.


Customer Advocacy: Serve as an advocate for customer needs, working to ensure their success with our products.


Skills: Technical Expertise: In-depth knowledge of PANOS, NGFW, and related cybersecurity products. Customer Success Experience: Proven track record in a customer-facing role with a focus on driving product adoption and reducing support cases. Collaboration Skills: Ability to work effectively with cross-functional teams including Product Managers, Tech Marketing Managers, Data Analysts, Product Advisors, and SMEs. Analytical Thinking: Strong problem-solving skills with the ability to analyze trends and develop strategies for customer success. Digital CS: Prior experience in running digital CS journeys through Gainsight is a big plus Communication Skills: Excellent verbal and written communication skills, with the ability to deliver complex technical information in a simple, clear manner. Project Management: Ability to manage multiple customer success campaigns and track their impact.


Education: Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent experience. 5+ years of experience in customer success, technical support, or a similar role. Experience with PANOS and NGFW products is strongly preferred. Gainsight experience


Required Skills: PROJECT MANAGEMENT, PROBLEM-SOLVING, TECHNICAL SUPPORT, MARKETING, SELF MOTIVATED


Additional Skills: PRODUCT DOCUMENTATION, DIGITAL CAMPAIGN, SEGMENTATION, EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS


Languages: English( Speak, Read, Write )


Minimum Degree Required: Bachelor's Degree

  • Customer Success Engineer

    12 hours ago

    Santa Clara, California, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    Job Title: Customer Success EngineerLocation: RemoteDuration: 12 monthsPosition Summary:We are seeking a highly motivated and skilled Customer Success Engineer to join our team and support a project focused on reducing technical assistance cases and improving customer experience through proactive engagement.The Customer Success Engineer will play a critical...

  • Customer Success Engineer

    1 day ago

    Santa Clara, United States Apex Systems Full time

    Apex Systems is looking for a talented Customer Success Engineer to support our large IT Client. This is a 12-month W2 contract and will require 5 days a week on-site in Santa Clara. All candidates must be able to work without sponsorship, now and in the future.We are looking for highly motivated and skilled Customer Success Engineers (CSEs) to join our team...

  • Customer Success Engineer

    4 weeks ago

    Santa Clara, United States Palo Alto Networks Full time

    Job DescriptionJob DescriptionCompany DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting...

  • Customer Success Engineer

    4 weeks ago

    Santa Clara, United States Palo Alto Networks Full time

    Job DescriptionJob DescriptionCompany DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting...

  • Customer Success Engineer

    1 month ago

    Santa Clara, United States Palo Alto Networks Full time

    Job DescriptionJob DescriptionCompany DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting...

  • Customer Success Specialist

    5 hours ago

    Santa Clara, California, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    Customer Success EngineerWe are seeking a highly skilled Customer Success Engineer to join our team at netPolarity, Inc. (Saicon Consultants, Inc.).Key Responsibilities:Customer Segmentation: Manage a specific set of customers using assigned PANOS versions, focusing on high case volume accounts.Digital Campaign Execution: Collaborate with the Technical...

  • Customer Success Specialist

    9 hours ago

    Santa Clara, California, United States Apex Systems Full time

    Customer Success EngineerWe are seeking a highly skilled Customer Success Engineer to join our team at Apex Systems. As a key member of our team, you will play a critical role in driving customer success and reducing support cases through proactive engagement and education.Key Responsibilities:Manage a specific set of customers using assigned PAN-OS...

  • Customer Success Engineer

    3 weeks ago

    Santa Clara, California, United States Palo Alto Networks Full time

    Job DescriptionCompany OverviewPalo Alto Networks is a leading cybersecurity company that protects our digital way of life. Our mission is to be the cybersecurity partner of choice, and we're committed to providing innovative solutions to our customers.Our Approach to WorkWe value flexibility and choice in all of our people programs. We offer personalization...

  • Customer Success Operations Manager

    4 weeks ago

    Santa Clara, California, United States Palo Alto Networks Full time

    Position OverviewThe Customer Fulfillment Manager (CFM) acts as a crucial link between Clients, Sales, Customer Success, and Service & Support divisions. The primary focus is on delivering Support and Service components to designated strategic accounts within the Enterprise and Mid-Market sectors, ensuring alignment with Client expectations and security...

  • Customer Success Manager

    7 days ago

    Santa Clara, California, United States Anatomage Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Anatomage. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our end-users and promoting a culture of customer satisfaction throughout the organization.Key ResponsibilitiesSupervise the daily operations of...

  • Customer Success Manager

    4 days ago

    Santa Clara, California, United States Anatomage Full time

    About the RoleWe are seeking an experienced Customer Success Manager to provide exceptional customer service to our Anatomage end-users and promote this idea throughout the organization. The goal is to maintain an efficient and profitable customer support department, increase customer satisfaction, loyalty, and retention, and meet their expectations.Key...

  • Customer Success Representative

    2 weeks ago

    Santa Clara, California, United States Business Development Firm Full time

    Job DescriptionWe are seeking a highly motivated and results-driven Customer Success Representative to join our team at Business Development Firm. As a key member of our sales team, you will play a critical role in driving business growth and delivering exceptional customer experiences.About the RoleThe Customer Success Representative will be responsible...

  • Electrical Engineer

    1 week ago

    Santa Clara, California, United States Success Staffing Agency Full time

    Job DescriptionAs a highly skilled Electrical Engineer, you will play a key role in designing and developing innovative solutions for our clients. With a strong background in electrical theory and a proven track record of delivering projects on time and within budget, you will be responsible for leading cross-functional teams and collaborating with clients...

  • Customer Success Associate

    1 month ago

    Santa Clara, United States Professional Alternatives Full time $23 - $25

    Job DescriptionJob DescriptionOur client is looking for a polished, professional and experienced Customer Success Associate. Assignment Duration: Long-term Contract to Hire (12 month contract period)Location: Remote (Various hours depending on area supported)Schedule: Fulltime 40 hrs ContractPay Rate: Up to $25 In this role you will provide...

  • Customer Success Representative

    4 days ago

    Santa Clara, California, United States VisitorsCoverage Full time

    Customer Success RepresentativeWe are seeking a highly motivated and customer-focused individual to join our growing customer service team at VisitorsCoverage. As a Customer Success Representative, you will play a critical role in ensuring our customers have a seamless and enjoyable experience with our travel insurance products.Key Responsibilities:Provide...

  • Customer Success Representative

    2 weeks ago

    Santa Clara, California, United States VisitorsCoverage Inc. Full time

    Customer Success RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.Key...

  • Customer Support Engineer

    1 day ago

    Santa Clara, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    Position Summary:We are looking for highly motivated and skilled Customer Success Engineers (CSEs) to join our team and support a project focused on reducing TAC cases and improving customer experience through proactive engagement.The CSEs will play a critical role in driving upgrades to stable PANOS versions and developing educational resources to address...

  • Customer Support Engineer

    1 day ago

    Santa Clara, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    Position Summary:We are looking for highly motivated and skilled Customer Success Engineers (CSEs) to join our team and support a project focused on reducing TAC cases and improving customer experience through proactive engagement.The CSEs will play a critical role in driving upgrades to stable PANOS versions and developing educational resources to address...

  • Customer Success Representative

    3 weeks ago

    Santa Clara, California, United States VisitorsCoverage Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and delivering a seamless experience.Key ResponsibilitiesProvide timely and...

  • Customer Success Representative

    3 weeks ago

    Santa Clara, California, United States VisitorsCoverage Inc. Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and delivering a seamless experience.This is an entry-level position with...