Technical Support Engineer

4 weeks ago


santa clara, United States Tranzeal Incorporated Full time

Tittle - Technical Support Engineer – Integrations

Location- San Diego, CA / Hybrid

Contract – 12+ months


Duties: Overview:

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.


What you will do in this role:

  • Be a Customer Advocate providing support to users/administrators of our platform
  • Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
  • Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
  • Gain an understanding of the ServiceNow platform and all core functionality.
  • Analyze data with a view to isolate the potential cause of the issue.
  • Involve others to accomplish personal and group goals.

Skills: What you will need to be successful in this role:

  • Knowledge on LDAP/Active Directory, SSO or other authentication or user management systems
  • Understanding of Email Troubleshooting (e.g. Office 365, Exchange )
  • Knowledge on Web Services (SOAP, REST)
  • Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
  • Hands on experience in any bi-directional, integration between two systems
  • Some experience with Scripting languages: JavaScript preferred
  • Experience with relational databases (e.g. MySQL, Oracle)
  • Experience with the gathering and reading of various log files

Hiring Manager Notes:


Integrations gets a mix of issue types that typically center around there broad topics:


1) Email

2) SSO/Authentication

3) Web Services

4) Scripting /Rest API

5) database issues




Interested candidates can share there resumes to nareshv@tranzeal.com



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