IT Support Engineer

1 month ago

Santa Clara, United States PlusAI, Inc. Full time

Plus is a global provider of highly automated driving and fully autonomous driving solutions with headquarters in Silicon Valley, California. Named by Forbes as one of America's Best Startup Employers and Fast Company as one of the World's Most Innovative Companies, Plus's open autonomy technology platform is already powering vehicles in commercial use today. Working with one of the largest companies in the U.S., vehicle manufacturers, and others globally, Plus is helping to make driving safer, more comfortable, and more sustainable. Plus has received a number of industry awards and distinctions for its transformative technology and business momentum from Fast Company, Forbes, Insider, Consumer Electronics Show, AUVSI, and others. If you're ready to make a huge impact and drive the future of autonomy, Plus is looking for talented individuals to join its fast-growing teams.

Plus is looking for an experienced IT End User Support Specialist, Senior IT Help Desk Analyst, or Tier 2 Support Engineer to join our team as an IT Support Engineer supporting our enterprise users. This will be an onsite role based in our Santa Clara, California office. As an IT Support Engineer at Plus, you will be providing IT services and support to a diverse team that is working to build the next generation of autonomous driving solutions. You will be providing solutions across the entire scope of IT services including end user, workstation, server, cloud, and application support.

Responsibilities

    • Provide enterprise service and support using IT Service Management best practices
    • Provide advanced IT support for end users including Linux, MacOS, and Windows systems
    • Maintain up to date inventory of hardware and software assets deployed
    • Facilities support including alarm systems, access control, and AV equipment
    • Develop and expand internal and user documentation for IT owned systems and applications
Required Skills:
    • A minimum of 3+ years of Tier 2 Workstation and End User support
    • Strong practical experience supporting Linux/Unix users and/or Developers
    • Experience working in Linux environments with NVIDIA GPUs a plus
    • Strong communication skills and willingness to pitch in as necessary to enable others to do their best work
Salary Range:
    • $40 - $45 an hour


Exact compensation may vary based on skills and experience.

This is a Non-exempt Fixed Term Employment opportunity for 6 months to start with.

Your opportunities joining Plus

Work, learn and grow in a highly future-oriented, innovative and dynamic field.

Wide range of opportunities for personal and professional development.

Catered free lunch, unlimited snacks and beverages.

Highly competitive salary and benefits package, including 401(k) plan.

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