Correspondence Specialist

4 weeks ago


Jacksonville, United States Triad Financial Services, Inc. Full time

Triad Financial Services is a leading provider of financial services and solutions, serving clients nationwide. We are seeking a highly motivated and skilled Correspondence Specialist with exceptional communication and writing skills, and experience in either the manufactured home or mortgage servicing experience to join our growing team.

As a part of our team, you'll enjoy:

  • 3 weeks PTO
  • 401k w/ corporate matching
  • Health/Dental/Vision benefits that start day 1
  • Tuition Reimbursement
  • Spot Bonus programs, Employee Engagement platform & more
Compensation Range: $20.00-$23.00/hourly

Essential Functions:
  • Ability to work and navigate through several different systems and applications
  • Flexible and willingness to adapt to change
  • Responsible for logging and tracking of complaints and social media reviews
  • Ability to handle customer complaints, provide appropriate solutions and alternatives within the time limits.
  • Meet department goals
  • Ability to conduct an investigation and study of materials and sources in order to establish facts and reach conclusions
  • High attention to detail
  • Ability to multi-task and consistently meet multiple deadlines
  • Conducts general research including, but not limited to, verifying loan data such as payments posted, ARM (Adjustable Rate Mortgage) adjustments, escrow disbursements, escrow analysis and loan balance information.
  • Works closely with internal departments to resolve inquiry, dispute or complaint
  • Generates response letters in accordance with RESPA (Real Estate Settlement and Procedures Act) /CFPB (Consumer Financial Protection Bureau)
  • Utilizes knowledge of mortgage loan documentation and escrow; RESPA and FCRA (Fair Credit Reporting Act)
  • Categorizes incoming correspondence and follow established assignment / escalations process
Minimum Qualifications:
  • Business writing experience
  • Mortgage servicing experience (2+ years)
  • Microsoft Office proficient


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