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Medical Office Specialist
2 months ago
We are seeking a highly motivated Office Specialist to come join the team at Jacksonville Sinus & Nasal Institute, Jacksonville’s premier location for treatment and management of Sino nasal disorders. A part of North Florida Surgeons and affiliated with Baptist Health, this new and growing practice of fellowship trained sinus surgeons is seeking a motivated and patient-centric care team to create a culture of excellence for patients throughout northeast Florida and southeast Georgia.
Responsibilities:
- Welcome introduce patients into the practice by way of in-person visits, telephones, referrals, and electronic communications
- Schedule appointments following established office protocols
- Verify patient insurance benefits, and eligibility and has clear understanding of co-payments, co-insurance, and deductibles
- Demonstrate the ability to correctly communicate benefits to patients.
- Obtain and assures appropriate referrals are received prior to patient visits, including consultations (new and follow-up from hospital)
- Post charges accurately to patient accounts utilizing prior basic knowledge of CPT Codes, ICD10 codes and modifiers
- Collect and post patient co-payments, co-insurance and deductibles at time of service as well as any patient outstanding balances.
- Establish performance standards for work assignments, monitor work status and progress including goals and objectives by aligning people and projects to achieve initiatives
- Maintain an orderly and efficient office routine by prioritizing work activities, evaluating effectiveness and modifying activities if necessary
- Answer patient calls, electronic messaging, letters and other correspondence as appropriate in an acceptable time frame
- Maintain accurate personnel records and files pertaining to physician clinic and surgery calendars/schedules
Experience needed:
- Previous experience in a medical office setting preferred. (At least 1 year)
- Knowledge of medical terminology and medical practices preferred.
- Knowledge of HIPAA regulations and procedures preferred.
- Experience with EMR systems preferred. (Athena preferred)
- Proficient in MS Office applications (Excel, Word, etc.)and internet-based applications such as Google Sheets and Google Docs.
