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Client Experience Specialist

4 months ago

Olathe, United States TAFS Full time
The role | The Client Experience Specialist is responsible for...

  • Serving as initial point of contact for assigned TAFS clients, delivering an ongoing, unparalleled customer experience to TAFS clients through good rapport and communication.
  • Ensuring an ongoing high standard of customer service with clients
  • Delivering consistent communication and diplomacy when interacting with clients
  • Educating clients on proper use of TAFS tools and standard funding procedures
  • Resolving or escalating all client issues or concerns on a timely basis
The requirements | This will be a perfect fit for you if have...
  • Superior customer relations and communication skills
  • Ability to build rapport and relationships over the phone.
  • Ability to multi-task in a fast-paced, deadline-oriented setting
  • Attention to detail.
  • Computer knowledge
The details | What are the hours and location?
  • This is a full-time position working Monday-Friday, 8:00am-5:00pm
  • TAFS is based out of our corporate facility in Olathe, KS
The perks | What's in it for you?
  • A casual, smoke-free work environment with a positive atmosphere
  • Health, dental, life, and disability insurance coverage
  • 401(k) plan with company match
  • 88 hours of paid time off
  • Discounted gym memberships, mobile phone services, tires


The next step | Does this sound like a match for you?

A member of our recruiting team will review your resume and reach out to schedule a phone screen if your qualifications match our requirements.

TAFS is committed to the principles of equal employment opportunity and nondiscrimination.