Patient Experience Liaison

2 days ago

Newton, United States Atlantic Health System Full time
Job Description

Atlantic Health System is seeking a Full-Time Patient Experience Liaison at Newton Medical Center. Required hours are: 10:00AM-8:00PM (M-F, 10-hour shifts) including rotating weekends.

Essential Functions:
  • Addresses and greets patients and visitors upon arrival and offers direction and assistance as required.
  • Works with the team members, staff and physicians.
  • Analyzes and resolves complaints and concerns and communicates issues to appropriate staff.
  • Works with individuals or departments to minimize service delays and communicates delays to patients and families.
  • Identifies and implements systems and processes to increase efficiency and reduce costs while maintaining service/mission quality.
  • Provides data on patient care issues, maintains reports, analyses trends, and forwards information to appropriate departments for action.
  • Performs other related duties as assigned.
Qualifications:
  • High School Diploma or GED/equivalent required.
  • Bachelor's degree in healthcare or relevant area preferred.
  • Must possess good communication skills and be able to follow instructions.
  • To provide a safe environment to our patients, we require that all candidates must be able to read, write and speak English. (To be added)
Relevant Experience:
  • 2 years' experience in Healthcare, Customer Service, Hospitality or relevant area preferred.
About Us

ABOUT US

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
  • Morristown Medical Center, Morristown, NJ
  • Overlook Medical Center, Summit, NJ
  • Newton Medical Center, Newton, NJ
  • Chilton Medical Center, Pompton Plains, NJ
  • Hackettstown Medical Center, Hackettstown, NJ
  • Goryeb Children's Hospital, Morristown, NJ
  • CentraState Healthcare System, Freehold, NJ
  • Atlantic Home Care and Hospice
  • Atlantic Mobile Health
  • Atlantic Rehabilitation
We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:
  • 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years
  • Best Places to Work in Healthcare - Modern Healthcare
  • 150 Top Places to work in Healthcare - Becker's Healthcare
  • 100 Accountable Care Organizations to Know - Becker's Hospital Review
  • Best Employers for Workers over 50 - AARP
  • Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
  • One of the 100 Best Workplaces for "Millennials" Great Place to Work® and FORTUNE® magazine
  • One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
  • Official Health Care Partner of the New York Jets
  • NJ Sustainable Business

Since 1932, Newton Medical Center has been providing care to the people of Sussex and warren counties in New Jersey, Pike County in Pennsylvania and southern Orange County in New York. We are home to the Center for Breast Health, the only one of its kind in Sussex County, addressing all of a woman's breast health needs with state-of-the-art technology, resources, education, support and follow-up care. Newton Medical Center recently achieved the American Nurses Credentialing Center's Pathway to Excellence designation and is one of a select few health care facilities in New Jersey accredited by the Intersocietal Accreditation Commission (IAC) in all three echocardiography procedures: adult transthoracic, adult transesophogeal and adult stress.

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

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