Current jobs related to Sr. Customer Service Representative - Albany - MAXIMUS

  • Sr. Customer Service Representative

    4 weeks ago

    Albany, United States Avature Full time

    Sr. Customer Service Representative - Albany, NY Date: Monday, August 12, 2024 City: Albany State: NY Country: United States Working time: Full-time Description & Requirements Maximus is currently hiring a Sr. Customer Service Representative! This position provides telephonic assistance to the Complaints Unit at the State Department of Health (DOH). This...

  • Sr Customer Service Representative Albany NY

    4 weeks ago

    Albany, United States MAXIMUS Full time

    Description & Requirements Maximus is currently hiring a Sr. Customer Service Representative ! This position provides telephonic assistance to the Complaints Unit at the State Department of Health. This position will require reviewing allegations of managed care organization (MCO) non-compliance with regulatory, statutory, and Department of Health program...

  • Customer Service Representative Sr

    4 hours ago

    Albany, New York, United States New York Oncology & Hematology Full time

    Job SummaryWe are seeking a skilled and compassionate Customer Service Representative Sr to join our team at New York Oncology & Hematology. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and their families.Key ResponsibilitiesAnswering and Directing Calls: Courteously and...

  • Sr Customer Service Representative Albany NY

    3 weeks ago

    Albany, United States Maximus Full time

    Description & Requirements Maximus is currently hiring a Sr. Customer Service Representative! This position provides telephonic assistance to the Complaints Unit at the State Department of Health (DOH). This position will require reviewing allegations of managed care organization (MCO) non-compliance with regulatory, statutory, and Department of Health...

  • Sr Customer Service Representative Albany NY

    3 weeks ago

    Albany, New York, United States Maximus Full time

    & RequirementsMaximus is currently hiring a Sr. Customer Service Representative This position provides telephonic assistance to the Complaints Unit at the State Department of Health (DOH). This position will require reviewing allegations of managed care organization (MCO) non-compliance with regulatory, statutory, and Department of Health program...

  • Customer Service Representative

    2 months ago

    Albany, United States DeNooyer Chevy Full time

    Customer Service Representative: In this position you will be the face representing our company culture. It is imperative that you are a friendly and positive person by nature. The Customer Service Representative position requires high-level customer service, communication, and organization. Must be able to interact with customers (over phone and...

  • Customer Service Representative

    1 week ago

    Albany, Georgia, United States Buffalo Wild Wings Full time

    Customer Service RepresentativeBecome a vital member of our team at Buffalo Wild Wings as a Customer Service Representative. In this role, you will engage with customers in a lively and welcoming atmosphere. Your primary responsibilities will include delivering outstanding service, managing transactions, and ensuring a delightful experience for our...

  • Customer Service Representative

    3 months ago

    Albany, United States DeNooyer Chevrolet Full time

    Customer Service Representative: In this position you will be the face representing our company culture. It is imperative that you are a friendly and positive person by nature. The Customer Service Representative position requires high-level customer service, communication, and organization. Must be able to interact with customers (over phone and...

  • Customer Service Representative

    3 days ago

    Albany, Oregon, United States transitionworksllc Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at TransitionWorks LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients who have purchased extended warranty contracts for wireless cell phone handsets.Key ResponsibilitiesSupport the organization's...

  • Customer Service Representative

    3 months ago

    Albany, United States Million Air Full time

    Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay? Then you will love being a valued part of our award-winning...

  • Customer Service Representative

    4 days ago

    Albany, New York, United States Hoffman Car Wash Full time

    **Job Summary****About Hoffman Car Wash**Hoffman Car Wash is a leading provider of automotive services and repairs in the Capital Region. We are a local family-owned company that operates the Hoffman Car Wash, Byrider, and innovateIT brands.**Job Description****Key Responsibilities**We are seeking a highly skilled Customer Service Representative to join our...

  • Customer Service Representative

    1 week ago

    Albany, New York, United States Zebra Technologies Full time

    Job Summary:Zebra Technologies is seeking a highly motivated and customer-focused Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    2 months ago

    Albany, United States Enlightened, Inc. Full time

    Job DescriptionJob DescriptionCall Center Customer Service Representative***Earn an additional $400 cash bonus once you have been successfully converted to regular-fulltime with our call center team.***Company Description: Enlightened, Inc. is an award-winning Information Technology (IT) Consulting firm that helps clients solve complex business problems by...

  • Customer Service Representative

    6 days ago

    Albany, New York, United States State Farm Insurance Full time

    Job Summary: We are seeking a highly skilled and customer-focused Office Representative to join our team at State Farm Insurance. As an Office Representative, you will play a critical role in providing exceptional customer service and support to our clients.Key Responsibilities:Assist customers with their insurance needs and provide personalized support to...

  • Representative, Customer Service

    3 months ago

    Albany, United States LC Industries Full time

    ** Representative, Customer Service** **Job Category****:** Retail **Requisition Number****:** REPRE003357 Showing 1 location **Job Details** **Description** ***LC Industries Job Description*** ***Customer Service Representative BSC*** **I. JOB DESCRIPTION** Department: Base Supply Stores Location: Various Reports to: Manager and/or Assistant Manager **II....

  • Customer Service Representative

    3 months ago

    Albany, United States transitionworksllc.com Full time

    Customer Service Representative I Albany, OR Our client is a premier provider of targeted specialized insurance products in North America and selected other markets. They are looking for multiple Customer Service Representatives to work in their Call Center in their Albany, OR office. This is a contract to hire role with a great long term career path...

  • Customer Service Representative

    4 weeks ago

    Albany, United States U-Haul Full time

    Compensation Range: $14.20 to $15.62 Hourly Location: 139 Broadway, Albany, New York 12202 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be...

  • Customer Service Representative

    3 days ago

    Albany, Georgia, United States Phase three Brands Full time

    Job SummaryWe are seeking a friendly and energetic Customer Service Representative to join our team at Phase Three Brands, LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service, handling cash transactions, and maintaining a clean and organized work environment.Key ResponsibilitiesCashier Duties:Model...

  • Customer Service Representative

    1 week ago

    Albany, New York, United States Zebra Technologies Full time

    Job SummaryZebra Technologies is seeking a highly motivated and customer-focused Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    Albany, Georgia, United States Prince Chevrolet Buick GMC of Albany Full time

    As a Customer Service Representative, your primary role will be to assist clients with their automotive service needs, ensuring a seamless experience from start to finish. You will be responsible for understanding customer requirements and coordinating service appointments effectively.Key ResponsibilitiesWelcome clients in a friendly and professional...

Sr. Customer Service Representative

2 months ago

Albany, United States MAXIMUS Full time


General information

Job Posting Title

Sr. Customer Service Representative - Albany, NY

Date

Wednesday, May 22, 2024

City

Albany

State

NY

Country

United States

Working time

Full-time

Description & Requirements

Maximus is currently hiring a Sr. Customer Service Representative This position provides telephonic assistance to the Complaints Unit at the State Department of Health. This position will require reviewing allegations of managed care organization (MCO) non-compliance with regulatory, statutory, and Department of Health program requirements. This position investigates complaints from plan members, advocates, and providers involving the administration and payment of the Medicaid managed care benefit and obtains the information necessary for a thorough investigation. This position is also assigned select processing duties, and additional administrative work. The CSR works in the State Department of Health office.

This position is onsite at the DOH office at One Commerce Plaza, Albany, NY.

What you will receive:

  • Starting pay: $18.75/hr
  • Competitive healthcare benefits (medical, dental & vision)
  • 401(k) retirement savings
  • Paid time off (PTO)
  • Holiday pay
  • Great work/life balance

Essential Duties and Responsibilities:

- Interface with clients and refer complaints or inquiries to appropriate departments, agencies, advocates, or client representatives.

- Stay updated on managed care relevant to supported client programs.

- Adhere to processing guidelines, protocols, and contract requirements for complaint processing and handling PHI/PII.

- Assist consumers in health plan enrollment, disenrollment, and transfers when necessary.

- Fulfill assigned duties directed by the Complaint Unit Supervisor or Project Management.

- Meet performance standards outlined in the annual criteria and bonus template for the position.

- Address complex customer service inquiries and problems over the telephone, noting consistent issues for resolution.

- Potentially respond to email inquiries.

- Prioritize customer service as the primary function, handling non-routine calls requiring deviation from standard procedures.

- Manage situations needing adapted responses or extensive research based on customer needs.

- Utilize computerized systems for tracking, information gathering, and troubleshooting.

- Handle escalated or unresolved calls from less experienced representatives.

- Tackle moderately difficult assignments, exercising judgment in issue resolution and recommending solutions.

Minimum Requirements

Minimum Requirements:
- High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.

-Call Center experience
-Medical billing experience

-Microsoft Office Applications (Word, Excel, PowerPoint)

#NYMC #NYMCCSR #LI-Onsite

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. Were proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Hourly Base Pay Minimum for this Position

$

18.75

Hourly Base Pay Maximum for this Position

$

18.75