Customer Service Representative

4 months ago

Albany, United States transitionworksllc.com Full time

Customer Service Representative I Albany, OR

Our client is a premier provider of targeted specialized insurance products in North America and selected other markets. They are looking for multiple Customer Service Representatives to work in their Call Center in their Albany, OR office. This is a contract to hire role with a great long term career path potential.

Responsibilities:

Support the organization's extended warranty contracts by providing superior customer service to customers who have purchased an extended warranty contract for wireless cell phone handsets

Collect pertinent information from the customer over the phone

Process and determine insurance coverage on each claim by examining forms, policies, and other records as provided by claimant and other agencies or resources

Receive and answer customer questions and resolve customer concerns relating to claims, warranties, and product servicing

Coordinate service for customers using various providers to resolve the customers' concerns

Settle claims according to insurance policy provisions

Maintain and update customer account records as needed

Forward suspected fraudulent and questionable claims to appropriate personnel

Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature

Attend workshops, seminars, and other training sessions to maintain and update product knowledge

Maintain professionalism with all contacts, both internal and external

Perform other job duties as directed by supervisor

Requirements:

Must have an understanding of how to use computers and computer systems (Microsoft Office, basic navigation skills, multi-tasking, etc.) Examples: how to turn on a computer, minimize the screen window, open window explore, etc.

Solid customer service background, a positive attitude

Strong communication skills (especially verbal)

Bilingual in English and Spanish is a plus

Call center experience is a plus

Fast learner

Reliable

Training: 4 Weeks Training, Wednesday Sunday, 10:00am 7:00pm

Friday/Saturday off, you will receive the 10% differential for Sundays

Shift Differentials that will increase the employees pay by 10% after training:

1. M-F shift's starting at/after 12:00P

2. Any hours worked Saturday and Sunday

*A lot of overtime will be offered*

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