Customer Service Representative

7 months ago


Albany, United States DeNooyer Chevrolet Full time
Customer Service Representative:

In this position you will be the face representing our company culture. It is imperative that you are a friendly and positive person by nature. The Customer Service Representative position requires high-level customer service, communication, and organization. Must be able to interact with customers (over phone and face-to-face) to provide the highest level of communication throughout each transaction. Must have an extremely positive-friendly demeanor and enjoy working with the general public.
  • Serves customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint and selecting the most appropriate Manager to handle each situation.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Contributes to team effort by accomplishing related results as needed.
What We Offer:
  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long term job security
  • Flexible Work Schedule
  • Discounts on products and services
Qualifications / Skills:
  • Customer service
  • Quality focus
  • Problem solving
  • Phone skills
  • Listening
  • Resolving conflict
  • Analyzing information
  • Multi-tasking
  • No experience necessary/ will train the right candidates


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