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Customer Service Representative

2 months ago

Albany, Georgia, United States Prince Chevrolet Buick GMC of Albany Full time

As a Customer Service Representative, your primary role will be to assist clients with their automotive service needs, ensuring a seamless experience from start to finish. You will be responsible for understanding customer requirements and coordinating service appointments effectively.

Key Responsibilities

  • Welcome clients in a friendly and professional manner
  • Gather essential information regarding the customer and their vehicle
  • Accurately document all vehicle issues as reported by the client
  • Assess and suggest maintenance services based on the vehicle's age, mileage, and service history
  • Provide a detailed and precise estimate for labor and parts required
  • Set up follow-up appointments as necessary
  • Track the status of each vehicle throughout the service process and keep clients informed
  • Ensure that the final billing aligns with the services rendered
  • Clarify all completed services and associated costs to the customer

Required Qualifications

  • Demonstrated history of delivering outstanding customer service
  • Previous experience in a service advisory role or similar position
  • Dynamic and enthusiastic personality
  • A commitment to a long-term career with a reputable organization
  • Integrity in both personal and professional conduct
  • Proficient computer skills and an eagerness to learn new software

We are committed to providing equal employment opportunities and do not tolerate discrimination or harassment based on any protected characteristic.