Current jobs related to Sr Customer Service Representative Albany NY - Albany - MAXIMUS
-
Sr. Customer Service Representative
1 month ago
Albany, United States MAXIMUS Full timeDescription & Requirements Maximus is currently hiring a Sr. Customer Service Representative! This position provides telephonic assistance to the Complaints Unit at the State Department of Health (DOH). This position will require reviewing allegations of managed care organization (MCO) non-compliance with regulatory, statutory, and Department of Health...
-
Sr. Customer Service Representative
2 weeks ago
Albany, United States MAXIMUS Full timeDescription & Requirements Maximus is currently hiring a Sr. Customer Service R epresentative! This position provides telephonic assistance to the Complaints Unit at the State Department of Health (DOH). This position will require reviewing allegations of managed care organization (MCO) non-compliance with regulatory, statutory, and Department of Health...
-
Sr. Customer Service Representative
3 hours ago
Albany, United States MAXIMUS Full timeDescription & Requirements Maximus is currently hiring a Sr. Customer Service R epresentative! This position provides telephonic assistance to the Complaints Unit at the State Department of Health (DOH). This position will require reviewing allegations of managed care organization (MCO) non-compliance with regulatory, statutory, and Department of Health...
-
LPN - Albany NY
3 weeks ago
Albany, New York, United States Albany County Full timeJob Title: Licensed Practical NurseWe are seeking a skilled Licensed Practical Nurse to join our team at Shaker Place Rehabilitation & Nursing Center in Albany, NY.Job Summary:The Licensed Practical Nurse will provide routine para-professional nursing services to patients in accordance with a detailed patient care plan under the supervision of a registered...
-
Pathologist Opportunity in Albany, NY
1 week ago
Albany, New York, United States Albany Medical Center Full timeAlbany Medical Center, a leading academic medical center, is seeking a board-certified pathologist to join its team in Albany, NY. The successful candidate will participate in clinical services of clinical pathology and/or hematopathology, with opportunities for fellowship training in hematopathology, microbiology, or transfusion medicine.The laboratory...
-
Pathologist Opportunity in Albany, NY
3 weeks ago
Albany, New York, United States Albany Medical Center Full timeJoin Our Team of Pathologists at Albany Medical CenterWe are seeking a highly skilled and experienced pathologist to join our team at Albany Medical Center in Albany, NY. As a board-certified pathologist, you will play a crucial role in providing clinical services in clinical pathology and/or hematopathology.Key Responsibilities:Participate in clinical...
-
Pathologist Opportunity in Albany, NY
1 month ago
Albany, New York, United States Albany Medical Center Full timeJoin Our Team of Pathologists at Albany Medical CenterWe are seeking a highly skilled and experienced pathologist to join our team at Albany Medical Center in Albany, NY. As a board-certified pathologist, you will play a crucial role in providing clinical services in clinical pathology and/or hematopathology.Key Responsibilities:Participate in clinical...
-
Customer Service Representative Albany
4 months ago
Albany, United States Million Air Full time* Albany * Albany, NY, USA * $17.00 * Hourly * Full Time *Excellent Health Ins, Dental, Vision, and 401K,* Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization,...
-
LPN - Albany NY
4 days ago
Albany, New York, United States Albany County Full timeJob Summary:A licensed practical nurse (LPN) is sought after by Albany County to provide routine para-professional nursing services in the care of patients in accordance with a detailed and well-defined patient care plan under direct supervision of a registered professional nurse or a higher-level nursing administrator.Responsibilities include performing...
-
Surgical Pathologist Position in Albany, NY
3 weeks ago
Albany, New York, United States Albany Medical Center Full timeJoin Our Team of Pathologists at Albany Medical CenterWe are seeking an experienced pathologist to join our team at Albany Medical Center in Albany, NY. As a pathologist, you will play a crucial role in providing accurate diagnoses and contributing to the advancement of medical knowledge.About the PositionThis is a full-time position in our Department of...
-
MRI Technologist Position in Albany, NY
1 week ago
Albany, New York, United States Albany Medical Center Full timeMRI Technologist Job DescriptionWe are seeking a skilled MRI Technologist to join our team at Albany Medical Center in Albany, NY.Job DetailsSpecialty: MRI TechnologistDuration: 13 weeksShift: 10 hours, nightsEmployment Type: TravelThe ideal candidate will have experience working in a fast-paced MRI environment and be able to provide excellent patient care....
-
Pediatric Office Coordinator
3 days ago
Albany, New York, United States HW Staffing Solutions- Albany NY Full timeJob OverviewHW Staffing Solutions, a leading staffing agency, is seeking a highly skilled Pediatric Office Coordinator to join our team in Albany, NY. This is a fantastic opportunity for a motivated and organized individual to make a meaningful impact in the pediatric therapy industry.As a Pediatric Office Coordinator, you will be responsible for providing...
-
Travel Nurse RN Position in Albany, NY
2 weeks ago
Albany, New York, United States Albany Medical Center Full timeJob Title: Travel Nurse RN Position in Albany, NYWe are seeking a skilled Travel Nurse RN to join our team at Albany Medical Center in Albany, NY. As a Travel Nurse RN, you will be responsible for providing high-quality patient care in the Post Anesthesia Care Unit (PACU).Job Summary:This is a 13-week travel nursing opportunity in Albany, NY. You will work...
-
Customer Service Representative
1 month ago
Albany, Georgia, United States Remote Customer Service Full timeCustomer Service Representative About the Role As a Remote Customer Service Representative, you will provide exceptional customer service from the comfort of your own home. You will handle inbound calls and emails, resolving customer inquiries and issues in a professional and timely manner. Key Responsibilities • Answer inbound calls and emails,...
-
Customer Service Representative
1 month ago
Albany, Georgia, United States Remote Customer Service Full timeCustomer Service RepresentativeAbout the RoleAs a Remote Customer Service Representative, you will provide exceptional customer service from the comfort of your own home. You will handle inbound calls and emails, resolving customer inquiries and issues in a professional and timely manner.Key ResponsibilitiesAnswer inbound calls and emails, providing accurate...
-
Customer Service Representative
1 month ago
Albany, Georgia, United States Remote Customer Service Full timeCustomer Service RepresentativeAbout the RoleAs a Remote Customer Service Representative, you will provide exceptional customer service from the comfort of your own home. You will handle inbound calls and emails, resolving customer inquiries and issues in a professional and timely manner.Key ResponsibilitiesCustomer Support Answer inbound calls and emails,...
-
Surgical Pathologist Opportunity in Albany, NY
3 weeks ago
Albany, New York, United States Albany Medical Center Full timeJoin Our Team of Dedicated ProfessionalsWe are seeking an experienced and skilled pathologist to join our team at Albany Medical Center. As a member of our Department of Pathology and Laboratory Medicine, you will play a critical role in providing high-quality patient care and contributing to the advancement of medical knowledge.Key...
-
Travel Nurse RN
4 days ago
Albany, New York, United States Albany Medical Center Full timeAnders Group is seeking a skilled travel nurse RN for a Neuro PCU position in Albany, NY.Job DetailsSpecialty: Neuro PCUDiscipline: RNEmployment Type: TravelThis travel nursing opportunity offers a competitive compensation package and a chance to work with a reputable healthcare facility in Albany, NY.About Anders GroupAnders Group is a Joint Commission...
-
Albany, New York, United States Albany Medical Center Full time**About the Opportunity**Albany Medical Center, a leading academic medical center, is seeking a highly skilled Board-Certified Pathologist to join our team in Albany, NY. As a key member of our Department of Pathology and Laboratory Medicine, you will play a vital role in providing clinical services in clinical pathology and/or...
-
Albany, New York, United States Albany Medical Center Full timeJob Summary: Albany Medical Center is seeking a highly skilled Board-Certified Pathologist to join our team in Albany, NY.About the Role: As a Pathology and Laboratory Medicine Specialist, you will be responsible for participating in clinical services of clinical pathology and/or hematopathology. Fellowship training in hematopathology, microbiology, or...
Sr Customer Service Representative Albany NY
2 months ago
Description & Requirements Maximus is currently hiring a Sr. Customer Service Representative This position provides telephonic assistance to the Complaints Unit at the State Department of Health. This position will require reviewing allegations of managed care organization (MCO) non-compliance with regulatory, statutory, and Department of Health program requirements. This position investigates complaints from plan members, advocates, and providers involving the administration and payment of the Medicaid managed care benefit and obtains the information necessary for a thorough investigation. This position is also assigned select processing duties, and additional administrative work. The CSR works in the State Department of Health office. This position is onsite at the DOH office in Albany, NY, but may require working from home occasionally depending on business needs. What you will receive: Starting pay: $18.75/hr Competitive healthcare benefits (medical, dental & vision) 401(k) retirement savings Paid time off (PTO) Holiday pay Great work/life balance Essential Duties and Responsibilities: Interface with clients and refer complaints or inquiries to appropriate departments, agencies, advocates, or client representatives. Stay updated on managed care relevant to supported client programs. Adhere to processing guidelines, protocols, and contract requirements for complaint processing and handling PHI/PII. Assist consumers in health plan enrollment, disenrollment, and transfers when necessary. Fulfill assigned duties directed by the Complaint Unit Supervisor or Project Management. Meet performance standards outlined in the annual criteria and bonus template for the position. Address complex customer service inquiries and problems over the telephone, noting consistent issues for resolution. Potentially respond to email inquiries. Prioritize customer service as the primary function, handling non-routine calls requiring deviation from standard procedures. Manage situations needing adapted responses or extensive research based on customer needs. Utilize computerized systems for tracking, information gathering, and troubleshooting. Handle escalated or unresolved calls from less experienced representatives. Tackle moderately difficult assignments, exercising judgment in issue resolution and recommending solutions. Minimum Requirements: High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience. Handles more complex customer service inquiries and problems via telephone, recording consistent problem areas. May respond to email inquiries. Customer service is the primary function. Calls are non-routine and require deviation from standard screens, scripts, and procedures. Handles situations which may require adaptation of response or extensive research according to customer response. Uses computerized system for tracking, information gathering, and/or troubleshooting. May handle escalated or unresolved calls from less experienced representatives. Works on assignments that are moderately difficult, requiring judgement in resolving issues. Understands implications of work and makes recommendations for solutions. #J-18808-Ljbffr
