Guest Services Rep Part

3 weeks ago

Springfield, United States Extended Stay America Full time

POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. Watch A Day in the Life video for Guest Services Representative here . MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost respect and kindness. Processes reservations, registration, payment, and departures in accordance with company guidelines and procedures. Handles collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card, and city ledger accounts through the property. Sets up, maintains, and takes down the breakfast when required; maintains an organized and clean work area behind the front desk, in the lobby, and guest commons in compliance with company standards. Sells the value of ESA to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms in compliance with company standards. Collects relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities. Conducts periodic tours of the property to ensure it meets brand standards. Assists and provides reasonable accommodations in response to guest requests whenever possible and practical. Complies with all company policies and procedures, including prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed. Cross trains into the housekeeping and laundry areas to provide assistance as needed. Performs other duties as requested by the management team. BENEFITS Weekly Pay Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. For Colorado, Washington, California, Applicants Only: Guest Services Rep Part Time - $13.50 - $22.73 Hourly For New York City (Whitestone) Applicants Only: Guest Services Rep Part Time - $32.88 Hourly KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES Ability to understand and communicate in English proficiently to interact with guests, associates, and outside vendors. Must be able to operate the property management system technology. Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to complete routine reports and correspondence. Ability to apply good judgment at all times. Ability to deal with problems and solve guest-related issues. ENVIRONMENTAL JOB REQUIREMENTS While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds. Occasionally required to position self to access low areas and traverse heights. Occasionally lift and/or move up to 25 pounds. Occasionally push and/or pull carts and equipment up to 50 pounds. Frequently works in outside weather conditions (depending on hotel). Occasionally works in wet humid conditions, near moving mechanical parts, and in the presence of fumes or airborne particles. The work environment will typically be at moderate to loud noise levels. The associate may be asked to travel to assist additional locations within a reasonable geography. MINIMUM QUALIFICATIONS High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr

  • Guest Services Rep Full

    3 weeks ago

    Springfield, United States Extended Stay America Full time

    POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and...

  • Customer Service

    3 months ago

    Springfield, United States Hertz Full time $14

    The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Guest Service Ambassador

    2 weeks ago

    Springfield, United States Baystate Health Full time

    Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for a Part Time Guest Service Ambassador to join our Food and Nutrition Services team in Springfield, MA. SCHEDULE:Part Time, 1st shift. Working hours are be Guest Service, Ambassador, Service, Guest, Healthcare, Retail

  • Guest Services Representative

    1 week ago

    Springfield, Illinois, United States Springfield Lodging LLC Full time

    Position OverviewThe Springfield Lodging LLC is in search of enthusiastic individuals who are passionate about delivering exceptional guest experiences. The primary role of the Front Desk Clerk is to ensure that guests receive outstanding service, contributing to their overall satisfaction. This position also involves maximizing room revenue through...

  • Patient Service Rep

    4 weeks ago

    Springfield, United States Mercy Full time

    Front DeskPRN - flexible hours and scheduling!Mercy Clinic Smith Glynn Callaway - RheumatologySpringfield, MOKey Benefits:Tuition reimbursement up to $2,000 for continuing educationHealth/Dental/Vision available after day oneAnnual contribution of $100 per month to eligible dependent care FSAPaid parental leave for new parents401K with employer matchPaid PTO...

  • Guest Services Representative

    2 weeks ago

    Springfield, Illinois, United States Andy B's, Incorporated Full time

    Company Overview: Andy B's, Incorporated is a leading entertainment venue dedicated to providing exceptional experiences for our guests.Position Title: Guest AttendantJob Type: Part Time to Full TimePosition Summary: As a Guest Attendant, you will play a vital role in enhancing the overall guest experience. Your responsibilities will include facilitating...

  • Guest Services Representative

    1 week ago

    Springfield, Illinois, United States Springfield Lodging LLC Full time

    Position OverviewThe Springfield Lodging LLC is in search of enthusiastic individuals who are passionate about delivering exceptional customer service. The primary role of the Front Desk Clerk is to ensure guest satisfaction by providing professional and friendly front desk assistance. This position is also responsible for delivering efficient service to...

  • Guest Services Representative

    1 week ago

    Springfield, Illinois, United States Springfield Lodging LLC Full time

    Position OverviewThe Springfield Lodging LLC is in search of enthusiastic individuals who are passionate about delivering exceptional customer service. The primary role of the Front Desk Clerk is to ensure guest satisfaction by providing professional and friendly front desk assistance. This position also involves delivering efficient service to maximize room...

  • Patient Service Rep

    2 months ago

    Springfield, United States Mercy Full time

    Front Desk M-F, 8a-5p, Full Time- 40/hrs Mercy Frisco Clinic Springfield, MO Key Benefits: Tuition reimbursement up to $2,000 for continuing education Health/Dental/Vision available after day one Annual contribution of $100 per month to eligible dependent care FSA Paid parental leave for new parents 401K with employer match Paid PTO for volunteering...

  • Patient Service Rep

    4 weeks ago

    Springfield, United States Mercy Full time

    Front Desk PRN - flexible hours and scheduling! Mercy Clinic Smith Glynn Callaway - Rheumatology Springfield, MO Key Benefits: Tuition reimbursement up to $2,000 for continuing education Health/Dental/Vision available after day one Annual contribution of $100 per month to eligible dependent care FSA Paid parental leave for new parents 401K with employer...

  • Patient Service Rep

    3 weeks ago

    Springfield, United States Mercy Full time

    Overview: Front Desk PRN - flexible hours and scheduling! Mercy Clinic Smith Glynn Callaway - Rheumatology Springfield, MO Key Benefits: Tuition reimbursement up to $2,000 for continuing education Health/Dental/Vision available after day one Annual contribution of $100 per month to eligible dependent care FSA Paid parental leave for new parents 401K with...

  • Member Services Rep Full Time Morning

    1 week ago

    Springfield, United States Planet Fitness - Fitton Clubs Full time

    Job DescriptionJob DescriptionPosition: Member Services Rep - Full Time - Mon-Fri 6a-2:30pWe are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional...

  • Guest Services Cashier

    3 months ago

    Springfield, United States Wonders of Wildlife Full time

    **The Role:** Cashiers at the Wonders of Wildlife (WOW) provide friendly customer service to our museum and aquarium guests. As the face of WOW, cashiers welcome guests, assist with making/redeeming reservations and process ticket and membership transactions. **The Ask:** This position requires dependability and adaptability. Cashiers typically have some...

  • Guest Service Supervisor

    5 months ago

    Springfield, United States Volunteer Hospitality Llc Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob SummaryWe are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You...

  • Guest Service Agent

    3 months ago

    Springfield, United States Drury Hotels Full time

    Property Location: 2715 N. Glenstone - Springfield, Missouri 65803**YOU BELONG AT DRURY HOTELS.** Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. **WHAT YOU CAN EXPECT FROM US** **So. Much. More.**...

  • Guest Services Representative

    2 weeks ago

    Springfield, Illinois, United States Hilton Springfield Full time

    Position Overview:Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? The role of a front desk agent is crucial in our hospitality team at Hilton Springfield. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring a seamless check-in and check-out...

  • Guest Services Representative

    2 weeks ago

    Springfield, Virginia, United States Hilton Springfield Full time

    Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, consider the role of a front desk agent within our esteemed guest services team at Hilton Springfield. In this position, you will greet visitors, manage their account details, and ensure they enjoy a remarkable stay. Individuals seeking a dynamic...

  • Guest Services Coordinator

    2 weeks ago

    Springfield, Illinois, United States Big Cedar Lodge Full time

    Job OverviewPosition Title: Guest Services CoordinatorRole Summary:The Guest Services Coordinator is responsible for providing exceptional and professional service to ensure guest satisfaction during their stay.Key Responsibilities:Maintain a welcoming demeanor and ensure the front desk is always attended.Check guests in and out, while accommodating special...

  • Guest Services Specialist

    3 months ago

    Springfield, United States Mister Car Wash Full time

    **Guest Services Specialist** MO-0757, 1737 South Kansas Expressway, Springfield, Missouri, United States of America Req #2702 Saturday, February 26, 2022 Come work for us! Were currently seeking a *Guest Service Specialist.* **WHAT YOU WILL DO:** * Work with an amazing team in a fun environment while rotating among different areas throughout the day. *...

  • Marketing Rep

    2 months ago

    Springfield, United States Everest Home Improvement Full time

    Job DescriptionJob DescriptionWelcome to Everest Home Improvement in Springfield, VA, where opportunities abound! Become our full-time Marketing Rep - Brand Ambassador to enjoy competitive base pay of $20-$25 / hour plus bonuses, health insurance, and enormous growth opportunities. If you're enthusiastic about representing our values and fostering a...