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Administration - Client Svcs Representative

3 months ago

Marietta, United States TalentBurst Full time
CSR- Client Service Representative (Medical)
2+ months contract (Might extend depending upon client requirements)
Location: Marietta, GA, 30067 (Onsite)
Shift: Mon-Fri 8:30am to 5:00PM EST

Looking for someone from customer services background who has knowledge of medical terminology. Prior medical/hospital/healthcare industry experience is a plus

Job Description:
  • Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.
  • Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
  • Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
  • Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
  • Report laboratory results to clients and patients using established protocols.
  • Follow through in a timely manner to resolve all issues and concerns.
  • Provide education and guidance to clients about lab processes.
  • Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures.
  • Perform other duties as assigned to meet the business needs or customer requirements.
  • This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
Required Work Experience:
  • One (1) year of customer service and/or related health care experience is required.
  • Must have hands on knowledge of medical terminology (REQUIRED).
  • Must have strong time management and organizational skills.
Preferred Work Experience:
  • Previous related health care experience preferred.
Physical and Mental Requirements:
  • Sitting for long periods of time.
  • Repeating motions that may include the wrists, hands , and/or fingers. (Typing)
Knowledge:
  • Proper telephone etiquette to handle customer inquiries
  • Basic knowledge of operating office equipment
  • Understand the importance of Quality Service and how it is measured
Skills:
  • Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
  • Proficiency in basic computer skills (Word, Excel, Outlook)
  • Ability to multi-task and work in a fast-paced environment
  • Strong organizational skills
  • Ability to analyze and solve problems.
  • Good listening skills
  • Ability to maintain professional and tactful manner in stressful situations
  • Ability to deal with client information in a confidential manner
Education
  • High School Diploma or Equivalent(Required)
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