Customer Service Representative
2 weeks ago
Location: Chicago, IL
Job Type: Full-time (38 hours per week)
Salary: $650 to $980 per week
About Us:
At Think Tell Junction, we believe in creating future managers. We offer all of our collaborators an equal opportunity to progress their careers to a higher level. Great work comes with dedication, collaboration, and genuinely caring about our client's objectives and outcomes.
Job Description:
We are looking for a dedicated and personable Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, helping to resolve their inquiries and providing exceptional service. You will play a vital role in ensuring our clients have a positive experience and that their needs are met promptly and efficiently.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues, complaints, and concerns with empathy and efficiency
- Maintain accurate records of customer interactions and transactions
- Provide product and service information to customers
- Collaborate with other departments to ensure customer satisfaction
- Identify and escalate priority issues to the appropriate channels
- Assist in the training of new team members as needed
- High school diploma or equivalent; college degree preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to handle a high volume of customer interactions with patience and professionalism
- Proficiency in MS Office and customer service software
- Positive attitude and a genuine desire to help others
- Ability to work well both independently and as part of a team
- Competitive weekly pay
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career advancement
- Supportive and friendly work environment
If you are passionate about helping others and are looking for a company that values your growth, Think Tell Junction is the place for you. Apply today and start your journey towards a rewarding career in customer service
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