Customer Service Representative

4 weeks ago


Chicago, United States Elevation Academy Full time
Job DescriptionJob Description

Job Title: Customer Service Representative

Location: Chicago, IL

Department: Customer Service

Reports To: Customer Service Manager

Job Type: Full-Time

Job Summary:

The Customer Service Representative will be responsible for providing exceptional customer support to clients and customers. This role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Respond to Customer Inquiries: Answer incoming calls, emails, and live chats from customers, addressing their questions and concerns promptly and professionally.
  • Resolve Issues: Investigate and resolve customer issues efficiently, providing appropriate solutions and alternatives within the time limits. Follow up to ensure resolution.
  • Order Processing: Assist customers with order placements, refunds, or exchanges while ensuring accuracy and adherence to company policies.
  • Customer Education: Provide product and service information to customers, helping them understand how to use the products and services effectively.
  • Cross-Departmental Coordination: Liaise with other departments to address customer issues, provide feedback, and ensure seamless service.
  • Feedback Collection: Gather customer feedback and share insights with the team to improve the overall customer experience.
Qualifications:
  • High school diploma or equivalent; Associate or Bachelor’s degree preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficiency in using computers and familiar with CRM systems.
  • Ability to multitask and manage time effectively in a fast-paced environment.


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