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Service Manager
4 months ago
**Service Manager**
**
**Restaurant Technologies**
**A trusted partner for more than 20 years, Restaurant Technologies is the leading provider of cooking-oil management and back-of-house hood and exhaust cleaning solutions to over 27,000 national quick-service and full-service restaurant chains, independent restaurants, grocery delis, hotels, casinos, convenience stores, universities, and hospitals.
Join our award-winning workplace, where a fast pace and rapid growth are balanced by a flexible and support environment to drive team members to succeed every day. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. Currently serving over 40 metropolitan markets.
For more information: www.rti-inc.com** keywords: job summary,performance,management,workforce planning,teamwork,leadership,customer care,experience,performance,management,motivate,communication,business acumen
Full time
**Overview**: The Operations Manager, in partnership with General Manager, is responsible for achieving depot results through leading high performance team within assigned depot. Entity of type com.vizirecruiter.common.domain.model.Label with id: 7319 **Responsibilities**:
Primary Job Accountabilities:
- People Leadership: Responsible for leading and developing team to drive high performance and Restaurant Technologies values. Responsible for developing, managing and coaching depot employees in person and virtually. Accountable for workforce planning, training and on as well as workforce engagement, performance management, recognition, development and coaching. Leads the implementation of systems and processes to maintain a highly engaged workforce. Accountable for actively addressing engagement and individual performance issues.
- Customer Service & Reliability: Responsible for executing high levels of customer service in an efficient manner. Collaborates with Regional Planner, Ops Support Admin and other functional partners to ensure ability to meet customer demand. Ensures that customers are satisfied and any inquiries, incidents and issues are resolved in timely manner.
- Operational Performance: Responsible for achieving depot operations performance through continuous improvement practices and leading Operational Excellence. Specific responsibilities include: managing depot expenses, service and distribution performance through efficient operations. Responsible for leading the overall safety, DOT and quality control management practices within a depot.
Education, Requirements & Competencies:
- 5+ years’ experience in operations
- 2+ years of management experience
- Proven track record in managing customer service challenges which result in mutual wins
- Comfortable working in fast paced, growth environment
- Ability to motivate others and build highly engaged and effective teams
- Experienced in leading teams for high performance, including managing performance, coaching, handling conflict and developing employees
- Self- aware- knows strengths and weaknesses and actively pursues ways to improve
- Possesses Managerial courage to say what needs to be said, address poor performance and lead courageously
- Strong interpersonal communication skills and the ability to influence across the organization
- Strong business acumen and proven track record in achieving financial and operational results
**Responsibilities**
48_Performance Created with Sketch. Performance
Accountable for actively addressing engagement and individual performance issues. Operational Performance: Responsible for achieving depot operations performance through continuous improvement practices and leading Operational Excellence. 48_Management Created with Sketch. Management
Responsible for developing, managing and coaching depot employees in person and virtually. Specific responsibilities include: managing depot expenses, service and distribution performance through efficient operations. 48_Workforce Planning Created with Sketch. Workforce Planning
Accountable for workforce planning, training and on as well as workforce engagement, performance management, recognition, development and coaching. 48_Teamwork Created with Sketch. Teamwork
Collaborates with Regional Planner, Ops Support Admin and other functional partners to ensure ability to meet customer demand. 48_Leadership Created with Sketch. Leadership
People Leadership: Responsible for leading and developing team to drive high performance and Restaurant Technologies values. 48_ Customer Care Created with Sketch. Customer Care
Ensures that customers are satisfied and any inquiries, incidents and issues are resolved in timely manner. **Requirements**
48_Experience Created with Sketch. Experience
5+ years experience in operations. 2+ years of management experience. Experienced in leading teams for high performance, including managing performance, coaching, handling conflict and developing employees. 48_Performance Created with Sketch. Performance
Possesses Managerial courage to say what needs to be said, address poor performance and lead courageously. 48_Management Created with Sketch. Management
Proven track record in managing customer service challenges which result in mutual wins. 48_Communication Created with Sketch. Motivate
Ability to motivate others and build highly engaged and effective teams. 48_Communication Created with Sketch. Communication
Strong interpersonal communication skills and the ability to influence across the organization. 48_Business Acumen Created with Sketch. Business Acumen
Strong business acumen and proven track record in achieving financial and operational results. **Service Manager**
****Join our award
