Plumbing and Heating Service Manager

1 month ago

Clifton Park, United States A. Johnson Plumbing and Heating, Inc. Full time
Job DescriptionJob Description

Plumbing and Heating Service Manager

A. Johnson Plumbing and Heating Inc.

Clifton Park, NY

About Us:

At A. Johnson Plumbing and Heating, we pride ourselves on delivering top-notch plumbing and heating services to our community. Our team is dedicated, professional, and always ready to go the extra mile to ensure customer satisfaction. We are currently seeking an experienced and dynamic Plumbing and Heating Service Manager to join our growing team.

As the Plumbing and Heating Service Manager, you will oversee and manage all service operations, ensuring high-quality service delivery and customer satisfaction. You will be responsible for leading and mentoring a team of technicians, coordinating service schedules, and maintaining strong relationships with our clients.

Key Responsibilities:

• Lead and supervise a team of plumbing and heating technicians.

• Schedule and dispatch service calls to ensure timely and efficient service delivery.

• Conduct regular training sessions to keep the team updated with the latest industry standards and best practices.

• Monitor and manage inventory, ensuring all necessary materials and equipment are available.

• Address customer inquiries and resolve service issues promptly and professionally.

• Maintain detailed records of service activities, including job orders, maintenance logs, and customer feedback.

• Ensure compliance with all safety regulations and company policies.

Qualifications:

• Proven experience as a Service Manager or in a similar role within the plumbing and heating industry.

• Strong leadership and team management skills.

• Excellent communication and customer service skills.

• Ability to multitask and manage time effectively.

• Proficient in using service management software and other relevant tools.

• Valid plumbing and heating certification (if applicable).

A successful Plumbing and Heating Service Manager should embody the following traits:

• Leadership: The ability to lead, motivate, and manage a team of technicians is crucial. This includes being decisive, taking initiative, and setting a positive example.

• Problem-Solver: Strong analytical and troubleshooting skills to diagnose and resolve issues quickly and efficiently.

• Organized: Effective organizational skills for managing schedules, resources, and paperwork, ensuring smooth operations.

• Customer-Oriented: Excellent communication skills, empathy, and the ability to handle complaints or issues diplomatically.

• Technically Proficient: In-depth knowledge of plumbing and heating systems and a hands-on approach to solving technical problems.

• Detail-Oriented: Attention to detail to ensure tasks are completed accurately and safely, adhering to industry standards and regulations.

• Adaptable: Ability to adapt to changing situations and handle unexpected issues calmly and effectively in a dynamic field service environment.

• Team Player: Collaborative skills to work well with other departments, suppliers, and customers, fostering a cooperative work environment.

• Dependable: Reliability and a strong sense of responsibility to ensure service commitments are met consistently.

• Resilient: Capacity to handle stress and maintain composure in challenging situations, maintaining team morale and customer satisfaction.

What We Offer:

• Competitive salary and performance-based bonuses.

• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.

• Opportunities for professional development and career advancement.

• A positive and supportive work environment.

• Company vehicle and equipment.

How to Apply:

If you are a motivated and experienced professional looking to take the next step in your career, we would love to hear from you Please submit your resume and a cover letter detailing your relevant experience.

Equal Opportunity Employer:

A. Johnson Plumbing and Heating is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

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