Customer Service Representative

1 week ago

North Bend, United States Source Logistics Full time

About Us:

At Source Logistics, we specialize in offering customized logistics and supply chain solutions in US markets such as: Full Service Warehousing, Order Processing, E-commerce Fulfillment, Marketing Fulfillment, Complete Transportation Solutions and Information/Data Supply Chain Services.

We cater our array of services to multiple types of industries such as: food and beverage, apparel, retail, health and beauty, medical, industrial, technology, financial and others. Our mission is to help US and foreign-based companies expand and offer their services to their US customers. We help companies from all over North America, South America, Europe and Asia increase their market presence in the US through competitive supply chain solutions.

We have over 2 million square feet of warehouse space, strategically located throughout the US to provide our clients the ability to easily service their customers. Our warehouses are located in Los Angeles, CA; N. Monroe, NJ; Portland, OR; Houston and Laredo TX.

Responsibilities:

Provides information to customers by verifying understanding of request; answering questions; offering assistance.

Provide information for and request setup of new product numbers.

Train clients as needed or requested regarding WMS (Veracore).

Correspond with clients via email as much as possible so that requested are documented. If clients make requests via the phone, ask them to follow up with an email.

Monitor Redline reports and communicate any problems to client.

Monitor items on back order and keep clients apprised of the situation.

Check for outstanding shipments on a daily basis. Communicate with the appropriate people to determine how to resolve the issues. Keep client informed as needed.

Generated the inbounds in our system WMS (Veracore) and print the LPNs labels.

Generated the outbound (Orders) in our system for those customers who request this service.

Quality check the lists from orders by making sure the quantities match for the number of orders, line items and total quantity of items.

Assist with any reporting needs as requested by clients. For example, inventory balances, big export, etc. Help them to understand how they can do these themselves using WMS (Veracore).

Scanning and uploading the shipments or proof of loading (PODs) into our system.

Keep neat, complete, and orderly records for billing.

Invoice special projects as soon as they are completed.

Invoice monthly jobs at the middle and end of each month.

Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

Determines customer service requirements by maintaining contact with customers; visiting operational environments;
analyzing information and applications.

Initiates service by recording requests; forwarding to operations.

Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.

Improves quality results by evaluating processes; recommending changes.

Requirements:

Two years related experience or equivalent.

Excellent customer service skills.

Excellent verbal and written communication skills.

Proficient on Outlook, Velocity, and SAP systems.

Strong organizational skills; able to manage priorities and workflow.

Ability to perform diversified clerical functions and basic accounting procedures.

Bilingual skills a plus.

Perks:

Great benefits packet

401k plan with a match

PTO and Holiday pay

  • Customer Service Representative

    4 months ago

    North Hollywood, United States Individual Food Service Full time

    Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. Taking orders over the phone, heavy data entry and provide support to Sales Representatives. Consult on customer success - A Customer Service Representative, Customer Service, Food Service, Sales Representative, Manufacturing, Retail,...

  • Bilingual Customer Service Representative

    3 days ago

    North Bend, Oregon, United States Staff My Agency Full time

    We are seeking a highly motivated and bilingual customer service representative to join our team at Staff My Agency. As a bilingual customer service representative, you will play a critical role in helping our business grow through value-based conversations and remarkable customer experiences.Key Responsibilities:Develop leads, schedule appointments,...

  • Customer Service Representative

    1 week ago

    North Bend, Washington, United States Source Logistics Full time

    About Source LogisticsWe are a leading provider of customized logistics and supply chain solutions in the US market, catering to various industries including food and beverage, apparel, retail, health and beauty, medical, industrial, technology, financial, and others.Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team...

  • Customer Service Representative

    1 day ago

    North Bend, Washington, United States TravelCenters of America Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at TravelCenters of America. As a key member of our quick service restaurant team, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and contributing to the overall...

  • Customer Service Representative

    3 months ago

    Bend, United States PrideStaff Full time

    Customer Service Representative Bend, OR PrideStaff, a recruiting firm specializing in staffing for Central Oregon businesses, is looking for enthusiastic Customer Service Representatives for one of our clients. This position will require excellent communication skills, in person and over the phone. The successful candidate will be reliable and outgoing, and...

  • Bilingual Customer Service Representative

    2 days ago

    North Bend, Oregon, United States John Gibson - State Farm Ageny Full time

    Job OpportunityWe are seeking a highly motivated and bilingual individual to join our team at John Gibson - State Farm Agency in North Bend, OR. As a Bilingual Customer Service Representative, you will play a crucial role in helping our business grow through value-based conversations and remarkable customer experiences.Key Responsibilities:Develop leads,...

  • Customer Service Representative

    3 days ago

    Bend, United States High Desert Insurance Full time

    Company DescriptionHigh Desert is a locally owned independent insurance agency in Bend, Oregon, specializing in property and casualty and health insurance. The agency is licensed in all of Oregon. We are a small family run insurance agency looking for a great person to help support our agency and our customers.Role DescriptionThis is a part-time on-site role...

  • Customer Service Representative

    2 weeks ago

    Bend, Oregon, United States PacifiCorp Full time

    Job Summary:PacifiCorp is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers.Responsibilities:Provide timely and effective responses to customer inquiries and concernsResolve customer issues in a...

  • Customer Service Representative

    4 days ago

    Bend, Oregon, United States PrideStaff Full time

    About the RolePrideStaff, a leading recruitment firm specializing in staffing solutions for various industries, is seeking a highly skilled Customer Service Representative to join their team.This is a Monday - Friday opportunity, 40 hours a week, with a competitive hourly rate.Job SummaryAs a Customer Service Representative, you will work closely with the...

  • Customer Service Representative

    1 month ago

    North Augusta, United States Wayne's Service All Full time

    Job DescriptionJob DescriptionCustomer Service Representative - HVAC CompanyPosition Title: Customer Service RepresentativeDepartment: Customer ServiceReports To: Customer Service ManagerLocation: North Augusta, SC Employment Type: Full-TimePosition Overview:Our growing HVAC company is seeking a motivated and detail-oriented Customer Service Representative...

  • Customer Service Representative

    4 days ago

    Bend, Oregon, United States Enterprise Mobility Inc Full time

    Job SummaryEnterprise Mobility Inc is seeking a highly skilled Customer Assistance Representative to join our team. As a key member of our branch staff, you will provide exceptional customer service to both internal and external customers, ensuring a seamless and satisfying experience.Key ResponsibilitiesProvide high-level customer service through...

  • Customer Service Representative

    2 days ago

    Bend, Oregon, United States Enterprise Mobility Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Assistance Representative Sr at Enterprise Mobility Inc. This role is responsible for providing exceptional customer service, supporting branch operations, and ensuring a seamless rental experience for our customers.Key ResponsibilitiesProvide high-level...

  • Customer Service Representative

    2 weeks ago

    North Bend, United States Source Logistics Full time $17 - $19

    Job DescriptionJob DescriptionAbout Us:At Source Logistics, we specialize in offering customized logistics and supply chain solutions in US markets such as: Full Service Warehousing, Order Processing, E-commerce Fulfillment, Marketing Fulfillment, Complete Transportation Solutions and Information/Data Supply Chain Services.We cater our array of services to...

  • Customer Service Representative

    4 days ago

    North Bend, Washington, United States Source Logistics Full time

    About UsAt Source Logistics, we specialize in offering customized logistics and supply chain solutions in US markets such as:Full Service WarehousingOrder ProcessingE-commerce FulfillmentMarketing FulfillmentComplete Transportation SolutionsInformation/Data Supply Chain ServicesWe cater our array of services to multiple types of industries such as:Food and...

  • Customer Service Representative

    2 weeks ago

    North Bend, United States Source Logistics Full time

    About Us: At Source Logistics, we specialize in offering customized logistics and supply chain solutions in US markets such as: Full Service Warehousing, Order Processing, E-commerce Fulfillment, Marketing Fulfillment, Complete Transportation Solutions and Information/Data Supply Chain Services. We cater our array of services to multiple types of industries...

  • Customer Service Representative

    1 week ago

    North Bend, Washington, United States Source Logistics Full time

    About Us:At Source Logistics, we specialize in offering customized logistics and supply chain solutions in US markets such as: Third-Party Logistics (3PL), Order Fulfillment, E-commerce Solutions, Marketing Fulfillment, Complete Transportation Solutions and Information/Data Supply Chain Services.We cater our array of services to multiple types of industries...

  • Customer Service Representative

    6 days ago

    Bend, Oregon, United States Kendall Automotive Group Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our Service team at Kendall Automotive Group. As a key member of our team, you will be responsible for providing exceptional customer service, handling phone calls, and ensuring a seamless experience for our clients.Key ResponsibilitiesField phone calls for the...

  • Customer Service Representative

    2 days ago

    Bend, Oregon, United States Enterprise Holdings Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Enterprise Holdings team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide high-level customer service and support to internal and...

  • Customer Service Representative

    1 day ago

    Bend, Oregon, United States St. Charles Health System Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at St. Charles Health System. As a key member of our Patient Financial Services department, you will play a vital role in delivering exceptional customer service and support to our patients and customers.Key ResponsibilitiesProvide timely and...

  • Customer Service Representative

    5 days ago

    Bend, Oregon, United States Diamond Parking Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Diamond Parking. As a key member of our team, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a clean and safe environment for our customers.Key...