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Customer Service Representative

2 months ago

North Bend, United States Source Logistics Full time

About Us:

At Source Logistics, we specialize in offering customized logistics and supply chain solutions in US markets such as: Full Service Warehousing, Order Processing, E-commerce Fulfillment, Marketing Fulfillment, Complete Transportation Solutions and Information/Data Supply Chain Services.

We cater our array of services to multiple types of industries such as: food and beverage, apparel, retail, health and beauty, medical, industrial, technology, financial and others. Our mission is to help US and foreign-based companies expand and offer their services to their US customers. We help companies from all over North America, South America, Europe and Asia increase their market presence in the US through competitive supply chain solutions.

We have over 2 million square feet of warehouse space, strategically located throughout the US to provide our clients the ability to easily service their customers. Our warehouses are located in Los Angeles, CA; N. Monroe, NJ; Portland, OR; Houston and Laredo TX.

Responsibilities:

• Provides information to customers by verifying understanding of request; answering questions; offering assistance.

• Provide information for and request setup of new product numbers.

• Train clients as needed or requested regarding WMS (Veracore).

• Correspond with clients via email as much as possible so that requested are documented. If clients make requests via the phone, ask them to follow up with an email.

• Monitor Redline reports and communicate any problems to client.

• Monitor items on back order and keep clients apprised of the situation.

• Check for outstanding shipments on a daily basis. Communicate with the appropriate people to determine how to resolve the issues. Keep client informed as needed.

• Generated the inbounds in our system WMS (Veracore) and print the LPN’s labels.

• Generated the outbound (Orders) in our system for those customers who request this service.

• Quality check the lists from orders by making sure the quantities match for the number of orders, line items and total quantity of items.

• Assist with any reporting needs as requested by clients. For example, inventory balances, big export, etc. Help them to understand how they can do these themselves using WMS (Veracore).

• Scanning and uploading the shipments or proof of loading (POD’s) into our system.

• Keep neat, complete, and orderly records for billing.

• Invoice special projects as soon as they are completed.

• Invoice monthly jobs at the middle and end of each month.

• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

• Determines customer service requirements by maintaining contact with customers; visiting operational environments;
analyzing information and applications.

• Initiates service by recording requests; forwarding to operations.

• Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.

• Improves quality results by evaluating processes; recommending changes.

Requirements:

• Two years related experience or equivalent.

• Excellent customer service skills.

• Excellent verbal and written communication skills.

• Proficient on Outlook, Velocity, and SAP systems.

• Strong organizational skills; able to manage priorities and workflow.

• Ability to perform diversified clerical functions and basic accounting procedures.

• Bilingual skills a plus.

Perks:

• Great benefits packet

• 401k plan with a match

• PTO and Holiday pay