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Process Lead

1 month ago

Euclid, United States Amazon Full time

Process Lead (Japanese), Alexa Shopping Operations Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide. Key Job Responsibilities The candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices. Some of the key result areas include, but are not limited to: Experience in managing process and operational escalations. Driving appropriate data-oriented analysis, adoption of technology solutions, and process improvement projects to achieve operational and business goals. Managing stakeholder communication across multiple lines of business on operational milestones, process changes, and escalations. Communicate and take the lead role in identifying gaps in process areas and work with all stakeholders to resolve the gaps. Be a Subject Matter Expert (SME) for the process and a referral point for peers and junior team members. Drive business/operational metrics through quantitative decision-making and adoption of different tools and resources. Meet deadlines in a fast-paced work environment driven by complex software systems and processes. Perform deep dives in the process and come up with process improvement solutions. Collaborate effectively with other teams and subject matter experts (SMEs), Language Engineers (LaEs) to support launches of new processes and services. BASIC QUALIFICATIONS * A Bachelor’s Degree and relevant work experience of 3+ years. * For Non-English languages only - Candidate must demonstrate language proficiency in XXX language - verbal, writing, reading, and comprehension. Required language level: JLPT N3/N2 or above. * For English language only - Excellent English language skills - verbal, writing, reading, and comprehension. * Candidate must demonstrate ability to analyze and interpret complex SOPs. * Excellent problem-solving skills with a proactive approach to identifying and implementing process improvements. * Strong communication and interpersonal skills to effectively guide and mentor associates. * Ability to work collaboratively with cross-functional teams. * Thoroughly understand multiple SOPs and ensure adherence to established processes. * Identify areas for process improvement and SOP enhancement, and develop actionable plans for implementation. * Lead and participate in process improvement initiatives. * Comfortable working in a fast-paced, highly collaborative, dynamic work environment; willing to support several projects at one time, and to accept re-prioritization as necessary. * Adaptive to change and able to work in a fast-paced environment. PREFERRED QUALIFICATIONS Experience with Artificial Intelligence interaction, such as prompt generation and open AI's. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr