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Call Center Customer Service Agent

2 months ago

Kansas City, United States Fresh Form Draft Full time
Call Center Customer Service Agent

Department: Createify Form

Employment Type: Full Time

Location: Kansas City, MO

Compensation: $850 - $1,250 / week

Description

Job Title: Call Center Customer Service Agent

Company: Createify Form

Location: Kansas City

Position Type: Full-time

Salary Range: $850 - $1250 per week

Job Overview:

We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service over the phone. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure their overall satisfaction.

Key Responsibilities

  • Answer incoming calls promptly and professionally.
  • Assist customers in resolving product or service-related issues.
  • Provide accurate information on company products and services.
  • Document customer interactions and feedback efficiently.
  • Escalate unresolved issues to the appropriate department.
  • Manage customer accounts and update records as necessary.
  • Follow up on escalated cases to ensure resolution satisfaction
Skills, Knowledge and Expertise
  • Answer incoming calls promptly and professionally.
  • Assist customers in resolving product or service-related issues.
  • Provide accurate information on company products and services.
  • Document customer interactions and feedback efficiently.
  • Escalate unresolved issues to the appropriate department.
  • Manage customer accounts and update records as necessary.
  • Follow up on escalated cases to ensure resolution satisfaction
Benefits
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • 401(k) retirement plan with company match.
  • Opportunities for professional development and growth within the company.
  • Employee discounts on Createify Form products and services.