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Service Manager

2 months ago

Atlanta, United States Gaylor Full time
Overview

GAYLOR ELECTRIC INC.

OUR VISION. The HIGHEST PERFORMING NATIONAL CONTRACTOR OF EXCELLENCE, delivering on our Cornerstone of Reliable Resources, Outcomes, and Insights; dedicated to innovation, quality, and our genuine care for people.

OUR VALUES . Integrity. Customer Service. Safety. Sales Growth. Teamwork. Return on Investment. Performance. Personnel Development.

OUR PROMISE. GAYLOR ELECTRIC is committed to the safety, well-being & future of its employees.

Responsibilities

The Service Manager will be responsible for overseeing the Service Department's operations, including personnel management, project execution, profitability, and ensuring customer satisfaction. The ideal candidate will have excellent leadership skills, strong project management abilities, and a commitment to delivering high-quality service.

Key Responsibilities:
  1. Manage all aspects of Service Department contract administration and execution.
  2. Plan, organize, and direct project activities to ensure timely and successful completion.
  3. Monitor field installation processes to maintain quality standards and meet project requirements.
  4. Provide guidance and coaching to staff and field personnel to enhance performance and productivity.
  5. Develop and maintain strong relationships with customers/clients to ensure satisfaction and repeat business.
  6. Ensure compliance with company guidelines, regulatory requirements, and safety standards.
  7. Represent the company on various committees and participate in trade-related activities and events.
  8. Comfortable interacting with Direct Customers, Owners, Owner Representatives, Contractors and Vendors.
  9. Cultivating new business relationships, opportunities, and maintaining existing relationships with clients.

Qualifications

  • Electrical Experience required
  • Proven experience in service management or related field.
  • Strong leadership and interpersonal skills.
  • Excellent project management abilities with a focus on delivering results.
  • Ability to effectively communicate with internal and external stakeholders.
  • Knowledge of industry regulations and safety standards.
  • Proficiency in MS Office and project management software.
Additional Requirements:
  • Valid driver's license and willingness to travel as needed.
  • Ability to work flexible hours, including evenings and weekends when necessary.
  • Commitment to continuous learning and professional development.


GAYLOR ELECTRIC, INC. is an equal opportunity employer including disability and vets.