Guest Services Ambassador

2 weeks ago

New York, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Founded in 2008, Legends' operating divisions worldwide include - Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises - offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay. LEGENDS ATTRACTIONS Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.
  • Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups
  • Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder
  • Re-imagined dining experiences to delight local foodies
  • Leading-edge technology and innovation to drive interactivity and create fully immersive experiences
Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners. VENUE One World Observatory is positioned at the top of One World Trade Center-the tallest building in the Western Hemisphere-on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views-evoking feelings of the City's signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant). In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).

THE ROLE The Guest Services Ambassador plays an integral role in providing guests with unique, memorable experiences. The position requires maintaining the guest services desk and ensuring a welcoming and engaged environment. The guest services desk is the focal point for disseminating information and is vital for the success of the daily operation. The role reports to the Senior Operations Manager. ESSENTIAL FUNCTIONS
  • Provide a high level of customer service in-person and via phone by engaging guests, answering questions, resolving issues and providing excellent and elevated service
  • Provide general information on major landmarks and attractions
  • Assist guests with the processing of ticket orders and/or the purchasing private tour experiences
  • Retain learned knowledge and offer assistance to guests by providing operational answers to all inquiries
  • Motivated, enthusiastic, and willing to engage guests and work in a highly busy, interactive environment
  • Ability to perform and present information in a concise, legible manner to guests - speaking loudly and clearly and with a commanding presence
  • Ensure the safety of guests while they are on tour or in assigned areas
  • Work non-traditional hours (nights, weekends, holidays) as necessary
  • Practice safe work habits, follow all safety policies, procedures and regulations, complete company-wide safety training and any additional job specific safety training
  • Performs other duties as necessary or required by management
QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty, outlined above, at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required:
  • Minimum of one-year experience in guest services or a similar field (preferably in attractions, entertainment, hospitality)
  • Proficiency in Microsoft Office Suite
  • Prior experience using point-of-sale systems
  • High level of demonstrated professionalism and customer service/care
  • Ability to memorize historical and technical information
  • Multi-lingual and/or sign language capabilities are a plus
  • Energetic and outgoing with a creative, and a proactive approach to teamwork
COMPENSATION $22/hour + a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan WORKING CONDITIONS Location: On Site. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Experience
Required
  • 1 year(s): Prior experience in like or similar role
Education
Preferred
  • Technical/other training or better
  • High School or better in Hotel/Restaurant Management or related field
Licenses & Certifications
Preferred
  • Cust Svc & Sales
Skills
Required
  • Team Work
  • Communication
  • Customer Service
Preferred
  • Microsoft Office(Excel, PPT, Word, Outlook)
Behaviors
Required
  • Innovative: Consistently introduces new ideas and demonstrates original thinking
  • Enthusiastic: Shows intense and eager enjoyment and interest
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

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