Customer Success Specialist
3 weeks ago
Job Title: Customer Success Specialist
About the Role:
We are looking for a highly skilled Customer Success Specialist to join our team at Toolbx US Inc. as an Account Manager.
Job Description:
- Develop and execute strategies to improve user adoption, retention, and revenue growth.
- Collaborate with cross-functional teams to build strong relationships with dealers and drive business outcomes.
- Provide exceptional customer service, ensuring timely resolution of issues and concerns.
- Communicate effectively with dealers, understanding their needs and delivering tailored solutions.
- Promote product features and benefits, driving engagement and adoption.
- Develop and maintain knowledge of our products and services, staying up-to-date with industry trends.
- Travel to dealer locations, fostering relationships and gathering feedback.
- Negotiate contract renewals, ensuring mutually beneficial agreements.
- Monitor and report on key account metrics, informing business decisions.
- Support challenging client requests and escalate issues as necessary.
- Contribute to the development of scalable learning modules and content.
About You:
- Proven experience (5+ years) in a customer-facing role, preferably within the technology or software industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively.
- Strong analytical and problem-solving skills, with the ability to interpret data and drive business outcomes.
- Customer-service oriented, with a focus on delivering exceptional experiences.
- Experience working in remote or distributed teams is desirable.
Salary: $90,000 - $130,000 per year, depending on experience.
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