Customer Success Specialist

3 weeks ago


Rancho Santa Margarita, California, United States Toolbx US Inc. Full time

Job Title: Customer Success Specialist

About the Role:

We are looking for a highly skilled Customer Success Specialist to join our team at Toolbx US Inc. as an Account Manager.

Job Description:

  1. Develop and execute strategies to improve user adoption, retention, and revenue growth.
  2. Collaborate with cross-functional teams to build strong relationships with dealers and drive business outcomes.
  3. Provide exceptional customer service, ensuring timely resolution of issues and concerns.
  4. Communicate effectively with dealers, understanding their needs and delivering tailored solutions.
  5. Promote product features and benefits, driving engagement and adoption.
  6. Develop and maintain knowledge of our products and services, staying up-to-date with industry trends.
  7. Travel to dealer locations, fostering relationships and gathering feedback.
  8. Negotiate contract renewals, ensuring mutually beneficial agreements.
  9. Monitor and report on key account metrics, informing business decisions.
  10. Support challenging client requests and escalate issues as necessary.
  11. Contribute to the development of scalable learning modules and content.

About You:

  • Proven experience (5+ years) in a customer-facing role, preferably within the technology or software industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively.
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive business outcomes.
  • Customer-service oriented, with a focus on delivering exceptional experiences.
  • Experience working in remote or distributed teams is desirable.

Salary: $90,000 - $130,000 per year, depending on experience.



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