Senior Customer Success Manager, Amazon Vendor Services

2 days ago


Santa Monica, United States Benefitfocus Full time

Job Title: Senior Customer Success Manager Location: Seattle, WA; Santa Monica, CA; Arlington, VA Minimum Qualifications: 3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills Bachelor's Degree 5+ years of experience in account management, sales, marketing, buying, customer service, or consulting Experience with analytical & productivity tools including or similar to: Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business Intelligence Proficient in Excel Strong written and verbal communication skills Experience rapidly adapting to change and dealing with ambiguity Data analysis experience including manipulating large datasets from complex systems and interpreting results Experience developing and implementing strategies Experience influencing stakeholders Manage multiple projects and priorities in a fast-paced, deadline-focused environment Proven track-record of taking ownership and driving results Strong attention to detail and excellent problem-solving skills Comfortable working in a diverse group and contributing to an inclusive culture Job Responsibilities: Act as the primary point of contact and internal advocate for vendor issues, questions, requests, escalations, and concerns Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management Analyze data from multiple sources and present recommendations to vendors on trends and opportunities Provide oversight, support, and strategic business recommendations while working with internal teams to ensure operational performance Develop and deliver reports to vendors specific to their needs and strategic growth goals Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products Engage multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization Identify, solve, and scale process improvements across the team and broader organization Manage challenging account goals, problems, and projects Company Commitment: Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Compensation: The base pay for this position ranges from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit here for more information. This position will remain posted until filled. Applicants should apply via our internal or external career site. #J-18808-Ljbffr



  • Santa Monica, United States Amazon Full time

    Job ID: 2695852 | Amazon.com Services LLC The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service...


  • Santa Monica, CA, United States Amazon Full time

    Job ID: 2695852 | Amazon.com Services LLC The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service...


  • Santa Monica, United States Benefitfocus Full time

    The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly...


  • Santa Monica, United States Amazon Full time

    Senior Customer Success Manager, Home & Lifestyle Job ID: 2786910 | Amazon.com Services LLC Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA or Santa Monica, CA dependent on business need. Do you enjoy having ownership to create daily and long-term strategic impact on...


  • Santa Monica, CA, United States Amazon Full time

    Senior Customer Success Manager, Home & Lifestyle Job ID: 2786910 | Amazon.com Services LLC Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA or Santa Monica, CA dependent on business need.Do you enjoy having ownership to create daily and long-term strategic impact on...


  • Santa Monica, United States Amazon.com Inc Full time

    3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills. Experience analyzing data and best practices to assess performance drivers. Bachelor's Degree. Data analysis experience including manipulating large datasets from complex systems and interpreting results. Experience...


  • Santa Monica, United States Amazon Full time

    Amazon is looking for an experienced Business Development Manager (BDM) to grow its strategic digital advertising business in India. The BDM will have the opportunity to define and execute the advertising strategy for strategic head brands in fast-growing advertising business vertical, by identifying the key stakeholders to influence, establishing critical...


  • Santa Monica, United States Amazon.com Inc Full time

    Minimum Qualifications: Bachelor's Degree 3+ years of professional work experience Experience with Microsoft Excel Data analysis experience including manipulating large datasets from complex systems and interpreting results Experience developing and implementing strategies Experience influencing stakeholders Strong written and verbal communication...


  • Santa Monica, United States Amazon Full time

    Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high-quality sites across the web, and on millions of devices. If you’re interested in joining a rapidly growing...


  • Santa Monica, California, United States Amazon Full time

    Unlock the Full Potential of Your Customers with Amazon Web ServicesWe are seeking a seasoned Cloud Technical Account Manager to join our team and help drive customer success on AWS. As a key member of our Enterprise Support organization, you will be responsible for delivering exceptional technical guidance and support to our customers, ensuring they get the...


  • Santa Monica, CA, United States Amazon Full time

    Amazon is looking for an experienced Business Development Manager (BDM) to grow its strategic digital advertising business in India. The BDM will have the opportunity to define and execute the advertising strategy for strategic head brands in fast-growing advertising business vertical, by identifying the key stakeholders to influence, establishing critical...


  • Santa Monica, California, United States Amazon Full time

    **Job Summary:**We are seeking a seasoned data engineer to join our Rewarded Ads team at Amazon. As a Senior Data Solutions Engineer, you will play a crucial role in delivering data solutions that power our internal dashboard, product insights, external advertiser reports, recommendation engine, and more.Company Overview:Rewarded Ads is a growing area within...


  • Santa Monica, California, United States Amazon Full time

    About the TeamRewarded Ads is a growing area within Amazon Ads. We have high potential to identify opportunities for new ad products, experiment, incubate, and scale the most successful ideas.Our products change the way advertisers interact with Amazon Advertising. We are just getting started, and this is a great opportunity to get on the ground floor of...

  • Senior AI Lawyer

    3 weeks ago


    Santa Monica, California, United States Amazon Full time

    Job Description:We are seeking a highly experienced and skilled Senior AI Lawyer to join our Artificial General Intelligence (AGI) org at Amazon. This role will provide an exciting opportunity to work with cutting-edge machine learning and artificial intelligence initiatives, driving business growth and innovation.About the Role:As a Senior AI Lawyer, you...


  • Santa Monica, California, United States Amazon Full time

    Amazon Ads is a priority partner for brands looking to reach audiences in the right places. With over 300 million worldwide active customer accounts, we offer a unique opportunity to craft relevant campaigns that deliver meaningful results.As a Sales Leader for Amazon Ads Solutions, you will make strategic recommendations on our solutions tailored to client...


  • Santa Clara, California, United States Amazon Full time

    About AmazonAmazon is a global e-commerce leader dedicated to improving health outcomes by making it easier for people to find, choose, afford, and engage with quality products and services. Our team uses human-centered design and technology to change the way people think about their health.Job OverviewThis role offers an exciting opportunity to join our...


  • Santa Monica, California, United States Amazon Full time

    Job DescriptionCome build the future as a software development engineer at Amazon, where you will be inspired by working alongside best-in-class inventors and innovators.You will have the opportunity to create meaningful experiences that deliver on the ever-evolving needs of our customers, and your work will impact millions of people around the world.As an...


  • Santa Monica, California, United States Amazon Full time

    {"Key Job Responsibilities:"": """Sales Account Manager generates advertising revenue through upselling post-launch through performance insights and strategies, automating through client education of self-service tools and existing, relevant auto-pitches and automated content. Key responsibilities include intake of converted pipeline and full ownership of...


  • Santa Monica, United States Amazon Full time

    Job ID: 2835018 | Amazon Advertising LLC Amazon Ads is dedicated to driving measurable outcomes for brand advertisers, agencies, and entrepreneurs. Our ad solutions— including sponsored, display, video, and custom ads—leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range...


  • Santa Monica, California, United States Amazon Full time

    About the Role:Sr. Business Affairs Manager is a dynamic operator who will intertwine their in-depth knowledge of advertising business affairs and production/program/project management skills to help Amazon develop and grow innovative advertising content.This role will work alongside Amazon's largest advertising clients in every category, from consumer...