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Customer Service Specialist

2 months ago

Fort Worth, United States Diabetes and Thyroid Center of Fort Worth Full time

Job Description

Job Description

We are seeking a Customer Service Specialist to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities: Handle customer inquiries and complaints Provide information about the services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Informs patients of balances and insurance requirements, strive for 100% collections of copays and patient payments. Schedules and Reschedules Patient Appointments Scans documents into EHR Completes Check in and Check out Procedures for Patients Enforces DTC office policies Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations. Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills

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