Client Relationship Tech Specialist
1 month ago
As the first point of contact the Client Relations Tech Specialist is to provide phone and email support to our customers. As a result of the Client Relations Tech Specialist's superior emotional intelligence skills, they will be able to deescalate tense situations and build a relationship with our customers. The Client Relations Tech specialist should be able to provide level 1 technical trouble shooting and possess project management skills.
We champion customer focused solutions
This position is On-site. We are looking for good people who want to be a part of the amazing culture here
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide phone and email support to customers 10-15 calls a day and 25 to 30 emails
- Create Service tickets
- Manage customers service tickets to completion
- Provide customer service
- First point of customer Service contact
- Relationship development
- Soft selling
- Scheduling preventative maintenance (PM)
- Placing orders for Consumables for customers
- Deescalating tense situations
- Communicate information across departments
- Be knowledgeable about current company policies, procedures, and directives
- Continues improvement towards what the company does to support the business and success of internal and external customers
- Being proficient in ERP system Netsuite Oracle
- Initiative
- Problem Solving/Analysis
- Technical Capacity
- Organizational Skills
- Communication Proficiency
- Ability to retain large amounts of information
- Project Management
- Highschool diploma, or equivalent experience
- 2+ years of customer service experience
- Positive attitude and approach to the job responsibilities
- Microsoft Applications (MS Office, Excel, PowerPoint, and Outlook)
- Excellent organizational skills
- Ability to multitask
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