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Customs Specialist, Client Services

2 months ago

Buffalo, United States Omnitrans Full time

If you are looking for a human work environment, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place

Metro Customs Brokers, a subsidiary of Omnitrans Inc., is looking for a Customs Brokerage Specialist, Client Services to join our US Customs Brokerage division.

Location : NY City area, Garden City Rouses Point, Buffalo

This person is the official point of contact with clients, coordinating customs clearance of shipments entering the United States through collection of documentation and information and through communication within the company’s departments and with different organizations.

Responsibilities

  • Maintain and develop first class client relations with the clients via phone and email regarding order shipments, discrepancies, billing, deliveries, etc.
  • Open files for new shipments. (Complete proper forms, enter data in the system)
  • Monitor status of shipment arrival for timely coordination of clearance
  • Ensure that all documents required to release goods have been received
  • Communicate with customs officials, other government agencies, customers and internal departments
  • Review the content of documents to validate compliance
  • Contact clients to obtain and to confirm information related to these documents such as; descriptions of goods, address discrepancies, shipping manifests, commercial invoices etc.
  • Communicate with customs and other government agencies to resolve shipment issues
  • Manage track and trace shipment status, via electronic monitoring and manual updates.
  • Provide regulatory and operational guidance to customers on the US import process
  • Communicate with internal departments (accounting, technical, logistics, etc.) to coordinate shipment or client-specific needs.
  • Assist and provide guidance to clients on job orders, billing, or operational questions.
  • Propose suggestions to the Supervisor/ Manager to improve communication and workflow at all levels of the operation and with importers;
  • Perform other general clerical duties as needed
  • Validate and ensure completeness of Client SOP’s for specific profile instructions.
  • Perform other general clerical duties.

What you Bring:

  • Completion of vocational or technical degree;
  • More than 3 year of experience in in customer service experience in a customs brokerage or logistics environment.
  • Strong attention to detail
  • Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines.
  • Customs clearance experience would be an asset.
  • Proficient computer skills required (MS Office) and can quickly learn the company software and specific programs.
  • Solid communication and interpersonal skills
  • Ability to build strong customer relationships and delivering customer-centric solutions

What we offer:

  • To be part of an international company with offices across Canada, the United States and China, which has been providing logistics and customs brokerage services for 45 years.
  • To work with a highly collaborative team and strong professionals in the industry.
  • Industry leading compensation package.
  • Have access to a complete insurance program.
  • 401K and contribution of the company.
  • A hybrid work environment with two days per week at the office.
  • A work environment that allows you to bring your ideas to life and develop your potential.
  • Work-life balance.

Hourly Range of pay

Buffalo, NY : $21.00 - $26.5

Metro Customs Brokers is committed to creating and maintaining an accessible and inclusive work environment to eliminate discrimination based on age, skin colour, origin, religion, sex, sexual orientation and any other characteristic.