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Client Relations Coordinator

3 months ago

Aurora, United States Personal Warehouse Full time

Client Relations Coordinator - Commercial Real Estate

Reports to: Director of Sales

Schedule: Full Time 40 hours a week

Salary: Competitive Salary + Sales Bonus Plan

Join Our Team as a Client Relations Coordinator

Are you a proactive go-getter with an eye for detail and a passion for building relationships and driving results? Do you thrive in a fast-paced environment and enjoy variety in your daily work? If so, you may be a great fit for our dynamic team. We are looking for a candidate who is curious, eager to grow, and ready to make an immediate impact.

Key Responsibilities:

Lead and Manage Client Relations from Start to Finish:

  • Ownership and Leadership: Take full responsibility for assigned Personal Warehouse developments, managing client relationships and engagement from project conception through project completion.
  • Coordination: Collaborate with superintendents, vendors, partner teams, brokers, legal teams, and project managers to ensure project success.
  • Inventory Management: Maintain and update project inventories in CRM database (HubSpot) and 3rd party online listings (Crexi and LoopNet).
  • Resource Management: Ensure all project-related materials are accurate and up to date, including sales collateral, marketing brochures, and site availability maps.
  • Visibility: Manage site signage to maximize visibility and attract attention.
  • Relationships: Build and maintain lasting relationships which support and ultimately fulfill the sales and leasing objectives by project.

Guide Clients Through Their Journey:

  • Client Advocacy: Passionately represent Personal Warehouse and guide qualified leads through the project pipeline from initial contact to contract closing.
  • Relationship Building: Build strong relationships with clients, acting as their advocate and providing ongoing communication and support.
  • Problem-Solving: Address common objections and concerns effectively.
  • Contract Management: Draft contracts and leases, ensuring successful execution with all involved parties.

Manage and Optimize Deal Pipelines:

  • Data Management: Maintain detailed records in the CRM database (HubSpot) for all leads and prospects.
  • Project Linking: Connect project deals with unit sales, ensuring accurate and timely updates.
  • Sales Tracking: Track and ensure completeness of sales data and records.

Cultivate and Maintain Broker Relationships:

  • Broker Engagement: Manage relationships with local affiliate Commercial Real Estate Brokers, implementing effective sales strategies.
  • Training and Development: Coordinate training opportunities for brokers to ensure they are well-versed in Personal Warehouse policies and strategies.
  • Community Building: Develop relationships within the local broker community to promote Personal Warehouse.

Travel:

  • Local travel between the corporate office and remote offices at project sites is required weekly.
  • Occasional regional and national travel for training, open houses/events, and project tours as needed.

Requirements:

  • Real Estate Experience: Direct real estate experience or licensure preferred.
  • Education: Bachelor's degree in business administration, marketing, communication, or equivalent real estate experience preferred.
  • Professional Experience: Experience in marketing, communications, promotions, real estate, and/or sales preferred.
  • Technical Skills: Proficiency with Microsoft Office Suite and ability to learn CRM software (HubSpot).
  • Demonstrates Ownership Mentality: Takes proactive initiative, assumes full responsibility for all aspects of their role, and performs tasks independently without needing supervision or direction.
  • Communication Skills: Excellent listening, verbal, and written communication skills.
  • Self-Direction: Ability to manage time effectively to meet goals and objectives.
  • Creative Thinking: Ability to think creatively and anticipate customer needs.
  • Relationship Building: Strong ability to build and maintain relationships with clients.
  • Professional Representation: Ability to represent the company in a professional manner.

Why Join Us?

  • Growth Opportunities: We value learning and provide ample opportunities for personal and professional growth.
  • Dynamic Environment: No two days are the same; enjoy a role full of variety and excitement.
  • Flexibility: While some days and weeks demand higher hours, we offer flexibility to balance your work and personal life.
  • Leadership: Take the lead and make a real impact on our projects and team.

Opportunities for Advancement: Provides a clear path for growth, leadership opportunities, and the chance to manage projects both locally and across the USA. If this appeals to you then apply now to become a part of our innovative team.