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Energy Advisor

2 months ago

Austin, United States Haven Energy Full time
Haven Energy Overview

Haven is on a mission to bring energy independence to homeowners, starting with the adoption of home battery systems.

Batteries stop power outages, lower electric bills, and give homeowners a way to earn extra income. They also realize the potential of renewable resources - storing extra energy from rooftop solar panels or from utility-scale wind and solar. The more clean energy we store, the less dependent we are on fossil fuels.

As a Haven team member, you'll join one of the first companies to take advantage of this shift in energy, jumping in to make the battery-buying and install experience a snap for homeowners.

Home batteries are about to go mainstream and we want to lead the pack. Join us.

Summary of Role

Haven is looking to hire an Energy Advisor. In this role, you'll serve as a trusted advisor to homeowners who want to add battery storage systems to their homes. You will confidently guide customers through solar and battery selection, onboarding, installation, and energy optimization. With every installation, you'll help spur the clean energy transition and show homeowners how they can manage their energy and reduce their impact on the planet.

A great energy advisor leads with honesty and empathy. Our customers are overwhelmed by high electric bills and unreliable power. In your position, you'll know that a battery system can help alleviate these pain points but you'll also understand that it can be a big and intimidating purchase for the customer. You're able to keep this POV at the front of your mind as you help people, listening deeply to their concerns and always communicating the benefits of energy storage in a way that makes sense to them.

What you'll do
  • Be a concierge, seamlessly guiding customers through the sales & onboarding process
  • Dig into learning about Distributed Energy Resources, and work toward gaining subject matter expertise in grid-tied battery systems. (If this sounds confusing, don't worry - we'll train you up)
  • Put on the consultant's hat, taking ownership of customer needs and find a way, no matter what, to figure things out with them
  • Be meticulous about collecting customer information to ensure pricing details are accurate and the final install plan is actionable
  • Use a CRM to manage customers, tracking your progress and communication. This is very important because it allows other team members to maintain the relationship you've built with the customer.
  • Provide feedback to marketing and product teams so they can address customer concerns and improve their experience
Qualifications
  • 1-3 years of experience in consulting, customer success, account management, or similar functions
  • Excellent communication, writing and information-gathering skills
  • Comfortable with numbers and learning new technology quickly
  • Attention to detail when documenting and completing tasks for project sign-off
  • Thrive in a fast paced, target-focused environment constantly striving to provide the best customer service
  • Motivated by hitting and exceeding targets
  • Ability to explain technical issues to customers in a simple and friendly way

Equal Employment Opportunity

Haven embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.