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Account Manager, Mid Market

4 months ago

San Francisco, United States Vouch Insurance Full time

About Vouch

Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.

Vouch is a new, technology-first insurance company backed with $185M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.

We're doing this by making insurance fast, responsive, and focused on our high-growth and innovative customers. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.

What does a work environment look like at Vouch?

This role is based in our Chicago or San Francisco office. We require the team members to be in the office at least two days per week (Monday and Thursday) to foster close collaboration and team building.

Role Responsibilities

Establish trusted relationships with our customers Deliver consistent and timely follow-up in response to client requests and issues Engage in retention efforts and proactively account round assigned renewal portfolio Manage growing accounts, including selling products and advising on risk solutions Ensure clients are comfortable with and able to utilize the tools/services available through the Vouch platform Drive additional value by identifying follow-up opportunities for Vouch Analyze existing insurance packages and evaluate risk Preparation and presentation of submissions to insurance companies, coordinating with brokers and placement specialists as needed Coordinate billing based on client/carrier instructions and assist in collections as needed

Qualifications

3+ years of Account Management experience within the Commercial Insurance space, ideally with exposure to technology companies Strong preference for prior working experience in the following commercial lines: Business Owners Package (BOP) or GL Property Worker’s Compensation Cyber E&O D&O EPL Strong communication and organizational skills Dependable, coachable, proactive, positive, and detail-oriented with excellent follow-through skills Able to deal well with ambiguity and maintain composure in complex situations Strong Sales, Communication, and Marketing skills are critical; must be able to demonstrate success in managing tight time frames and high volumes of work Active/Current Property and Casualty License

Nice To Have

Exposure to and passion for early-stage startups and/or high-growth environments A background in insurance or other regulated categories

Vouch provides several benefits to help you bring your best self to work:

Competitive compensation and equity packages ️ Health, dental, and vision insurance Parental leave Flexible vacation time (Unlimited PTO) Wellness allowance ($80/month) ???? Technology allowance ($100/month) Professional Development ($500/Yr) Home office setup (One-time $500) L&D: Partnerships with Ethena, Hone, and weekly Lunch & Learns ️ ️

Employee Groups (ERGs, Committees, and Communities): Vouch supports various employee groups to foster an inclusive, equitable workplace and create affirming, empowering, employee-centered spaces for conversation, community, and support. These groups include Pride @ Vouch, Women @ Vouch, Black @ Vouch, Virtual Connections, Pop Culture, Pets of Vouch, Skincare, Astrology, Plants, etc. Wellbeing: Voucher’s have access to many wellbeing perks, including Calm, ClassPass, Headspace, Fetch, OneMedical, Origin, SoFi, etc. Annual performance reviews with quarterly check-ins: Vouch conducts quarterly review discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.

What To Expect In The Interview Process

30-minute phone call with our recruiting team 30-45 minute Zoom interview with the hiring manager Case study/technical screen Meet the team 30-45min 1:1 Zoom meetings with 3-4 team members you’d work closely with in the role

Salary Range

The pay range for this role is: 96,000 to 101,000 per year including on-target variable pay.

Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The base pay range provided is subject to change and may be modified in the future.

Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team.

If you require reasonable accommodation to complete this application, interview, complete any pre-employment testing, or otherwise participate in the employee selection process, please direct your inquiries to

recruiting@vouch.us . #J-18808-Ljbffr