Coordinator Group Reservations Regional

4 weeks ago

Atlantic City, United States Caesars Entertainment Full time
Job Description

KEY JOB FUNCTIONS:
  • Responsible for accurate data entry of reservations for room blocks, groups, including changes and cancellations
  • Creates files for each group to include types of rooms, room lists and preferences, and verification of billing with Hotel Credit
  • Responsible for processing advance deposits, refunds and forfeits (to be kept in group files)
  • May prepare proposals and contracts and distributes group information to appropriate departments.
  • Assists with billing corrections related to Group Masters and Group Reservations
  • Processes control sheets and handles special events and entertainment room requests.
  • Assists the rack area when necessary to ensure customer satisfaction
  • Responsible for the ordering of supplies
  • Contacts facilities for maintenance when necessary
  • Completes special assignments as requested
EDUCATION and/or EXPERIENCE:

High school diploma or equivalent preferred. Prior relevant experience, including LMS system, preferred.

QUALIFICATIONS:
  • Excellent communication and customer service skills
  • Ability to operate a computer and perform basic math calculations


WORK ENVIRONMENT:

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

INFORMATION PROVIDED BY:

S. Van Der Molen
FLSA: Exempt (Salary): Non-Exempt (Hourly): Property Code: TAC Multi-Property: Dual Rate: Bonus Plan: MGNT CSA Bonus Incentive License(s) Type: NONE Access (Security Group): NONE EEOC Code: 5

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort. Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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