PM Guest Service Agent
2 months ago
Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're DifferentOur San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll DoThe Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include:Review arrivals noting special requests, blocking rooms as needed. Check in and out hotel guests in a confident, professional and friendly manner. Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. Follow established key control policy. Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost & found report. Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. Verify credit limit report. Monitor room availability throughout the day. Review daily the selling status of the hotel using yield management system. Attend department meeting once a month. Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet. What You BringHigh school diploma or general education degree (GED) required. Previous experience in a Front Desk or customer-facing role is preferred. Knowledgeable of immediate area, services, attractions, and events. Flexible schedule, able to work evenings, weekends and holidays. Work well under pressure, dealing with many arrivals and departures within a short period of time. Familiar with hotel systems and operations, and the ability to enter in information accurately. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count. ' }, { 'label': 'Property Name', 'content': 'Kimpton UVA Darden
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Guest Service Agent Overnight
2 weeks ago
Charlottesville, United States The Kimpton Hotel & Restaurant Group, LLC Full timeWhy We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new Guest Service, Agent, Overnight, Guest, Service, Operations
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Guest Service Agent Overnight
3 months ago
Charlottesville, United States Kimpton Hotels & Restaurants Full timeJob SnapshotWhy We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the...
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Charlottesville, Virginia, United States Omni Hotels Full timePosition Overview:As a vital member of our hospitality team, the Front Desk Agent plays a crucial role in ensuring that each guest receives a warm and memorable welcome, as well as a smooth departure experience. This position serves as the first point of contact for guests, embodying the essence of our brand and setting the tone for their stay.Key...
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Guest Services Leadership Trainee
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Charlottesville, Virginia, United States Kimpton Hotel Full timeAbout UsAt Kimpton Hotels, we are dedicated to fostering genuine, heartfelt connections that enhance the lives of our team members and guests alike. Our founder, Bill Kimpton, envisioned a hospitality experience that breaks away from the conventional, creating a welcoming environment where authentic interactions thrive. This mission remains at the core of...
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Guest Services Specialist
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Charlottesville, Virginia, United States The Boar's Head Resort Full timeGuest Experience CoordinatorWe are seeking a committed and skilled Guest Experience Coordinator to enhance our operations at Boar's Head Resort. As an essential member of our hospitality team, your primary focus will be to deliver outstanding service to our guests while maintaining our esteemed standards of luxury and quality. Your responsibilities will...
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Guest Services Specialist
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Charlottesville, Virginia, United States The Boar's Head Resort Full timeGuest Experience CoordinatorWe are seeking a committed and professional Guest Experience Coordinator to enhance our operations at Boar's Head Resort. As an essential member of our team, you will play a pivotal role in delivering outstanding service to our guests while maintaining our esteemed standards of quality and luxury. Your responsibilities will...
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Guest Services Specialist
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Charlottesville, Virginia, United States The Boar's Head Resort Full timeGuest Experience CoordinatorWe are seeking a committed and professional Guest Experience Coordinator to enhance our service offerings at Boar's Head Resort. As an essential part of our organization, you will play a vital role in delivering outstanding service to our clientele while maintaining our esteemed standards of quality and elegance. Your...
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Guest Services Specialist
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Charlottesville, Virginia, United States The Boar's Head Resort Full timeGuest Experience CoordinatorWe are seeking a committed and skilled Guest Experience Coordinator to enhance our service excellence at Boar's Head Resort. In this pivotal role, you will be instrumental in delivering outstanding service to our clientele while maintaining our esteemed standards of luxury and quality. Your responsibilities will encompass managing...
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Guest Services Associate
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Charlottesville, Virginia, United States Compass Group, PLC Full timePosition Overview:As a vital member of our hospitality team, the Front Desk Clerk is responsible for ensuring a seamless experience for all guests during their stay. This role involves managing check-ins and check-outs efficiently while addressing any issues that may arise to enhance guest satisfaction.Key Responsibilities:1. Greet and welcome each guest...
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Guest Services Associate
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Charlottesville, Virginia, United States Donohoe Construction Company Full timeFront Desk ClerkJob Category: Front Desk/OfficeOverviewBecome a vital member of our team at Donohoe Construction Company as a Front Desk Clerk. In this role, you will be at the forefront of guest interactions, ensuring that every visitor receives outstanding service and a memorable experience.Key Responsibilities:Manage the check-in and check-out processes...
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Charlottesville, United States Hunter Wyant - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
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Charlottesville, Virginia, United States LTD Hospitality Full timePosition OverviewAs a key member of the hospitality team, the Front Desk Associate plays a vital role in ensuring a seamless guest experience. This position requires a detail-oriented individual with exceptional multitasking abilities and a friendly demeanor. If you are dedicated to providing outstanding service and are eager to enhance your skills, this...
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Guest Services Representative
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