Client Service Coordinator
1 month ago
SUMMARY OF JOB PURPOSE AND FUNCTION
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
ESSENTIAL RESPONSIBILITIES AND TASKS
? Live and exemplify the Five Principles of Mars, Inc. within self and team.
? Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
? Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
? Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
? Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
? Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
? Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
? Conduct administrative functions as necessary.
? Other job duties as assigned.
THE FIVE PRINCIPLES
? Quality The consumer is our boss, quality is our work and value for money is our goal.
? Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
? Mutuality A mutual benefit is a shared benefit; a shared benefit will endure.
? Efficiency We use resources to the full, waste nothing and do only what we can do best.
? Freedom We need freedom to shape our future; we need profit to remain free.
HIRING QUALIFICATIONS COMPETENCIES
Leadership
? Customer Focus
? Peer Relationships
? Integrity & Trust
? Action Oriented
? Listening
Functional
? Preventative care
? Communication Skills
? Client Service Skills
? Priority Setting
? Time Management
CAPABILITIES AND EXPERIENCE (CAN DO)
? Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
? Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
? Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
? Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
? Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
? Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
? Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
? Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.
ATTITUDES (WILL DO)
? Initiative shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
? Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
? Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
? Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned.
? Independence Able and willing to perform tasks and duties without supervision.
? Tolerance for Stress / Resiliency Maintains a positive can do outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
SPECIAL WORKING CONDITIONS
? Ability to work at a computer for long periods of time.
? Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
? Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
? Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
? The noise level in the work environment is moderately high.
? Requires sufficient ambulatory skills in order to perform duties while at hospital.
? Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
? Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
? Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
? Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
EXPERIENCE, EDUCATION AND/OR TRAINING
? High School Diploma or equivalent preferred.
? Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
? One year related experience required with customer service preferred.
? Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
-
Service Manager
3 days ago
Naperville, United States Fire Service, Inc Full timeJob DescriptionJob DescriptionThe Service Manager will plan, direct and coordinate the daily operations and oversight of the Service and Parts Departments at our Naperville Service Center for emergency vehicles. This role reports to the Director of Operations and is responsible for ensuring that quality service is being provided to customers and improving...
-
Patient Services Coordinator
1 month ago
Naperville, Illinois, United States Dr Harold Patino Oral Maxillofacial & Implant Surgery Full timeJob SummaryDr. Harold Patino Oral Maxillofacial & Implant Surgery seeks a highly organized and detail-oriented Patient Services Coordinator to support the effective delivery of patient care. The ideal candidate will have experience working in a medical or dental office setting and possess excellent communication and problem-solving skills.Key...
-
Client Manager
3 weeks ago
Naperville, United States MedPro Disposal Full timeCompany Overview: MedPro Disposal is a leading provider of healthcare compliance solutions tailored to meet the needs of medical waste generators nationwide. We specialize in ensuring our clients adhere to stringent regulatory standards while streamlining their waste management processes, ultimately promoting a safer and more sustainable healthcare...
-
Client Manager
3 weeks ago
Naperville, United States MedPro Disposal Full timeCompany Overview: MedPro Disposal is a leading provider of healthcare compliance solutions tailored to meet the needs of medical waste generators nationwide. We specialize in ensuring our clients adhere to stringent regulatory standards while streamlining their waste management processes, ultimately promoting a safer and more sustainable healthcare...
-
HR Coordinator
1 month ago
Naperville, United States The LaSalle Group Full timeOur client is looking for a dynamic HR Coordinator to join their team and make an immediate impact by supporting their human resources department with various exciting initiatives. As an HR Coordinator, you'll be at the forefront of driving HR operations, assisting with recruitment, onboarding, employee relations and more. HR Coordinator Responsibilities:...
-
Client Manager
3 months ago
Naperville, United States MedPro Disposal Full timeCompany Overview: MedPro Disposal is a leading provider of healthcare compliance solutions tailored to meet the needs of medical waste generators nationwide. We specialize in ensuring our clients adhere to stringent regulatory standards while streamlining their waste management processes, ultimately promoting a safer and more sustainable healthcare...
-
Client Manager
3 months ago
Naperville, United States MedPro Disposal Full timeCompany Overview: MedPro Disposal is a leading provider of healthcare compliance solutions tailored to meet the needs of medical waste generators nationwide. We specialize in ensuring our clients adhere to stringent regulatory standards while streamlining their waste management processes, ultimately promoting a safer and more sustainable healthcare...
-
Accounting Services Coordinator- CB
2 months ago
Naperville, United States Diamond Ridge Construction Full timeEntry level Accountants are encouraged to apply!! Looking for an Accounting Services Coordinator to join our growing Naperville, IL team! Organizes, distributes and verifies the work of others and participates in their training. Participates in the planning of work relating to the processing of accounting documents. Ensures that documents and data are...
-
Naperville, Illinois, United States Illinois Energy Windows & Siding Full timeJob OverviewIllinois Energy Windows & Siding is a leading provider of high-quality products and services, committed to delivering exceptional customer experiences. We are a family-oriented company founded in 2002, with a mission to enhance and enrich the lives of our customers and communities.We are seeking a skilled Customer Service Representative and...
-
Automotive Service Coordinator
1 month ago
Naperville, Illinois, United States Mavis Tire Supply Full timeAbout the PositionThe Automotive Assistants and Service Managers at Mavis Tires & Brakes at Discount Prices are responsible for providing exceptional customer service and ensuring the efficient operation of our state-of-the-art automotive service and retail tire sales centers.Key Responsibilities:Scheduling mechanics/technicians' work and ordering...
-
Technical Program Manager
2 months ago
Naperville, United States Request Technology, LLC Full timeNO SPONSORSHIPTECHNICAL PROGRAM MANAGERSALARY: $85K - $100K BASE FLEX, 30% INCENTIVE ($120K - $140K PACKAGE)LOCATION: NAPERVILLE, IL4 DAYS IN OFFICE, MOSTLY DAT TRAVEL AND SOME OVERNIGHT, MUST BE FLEXIBLE,Looking for a candidate that has been technical at one time earlier in their career and is now mostly doing program management and client facing engagement...
-
EDI Coordinator
4 weeks ago
Naperville, Illinois, United States Chervon North America Full timeChervon North America is seeking a highly skilled EDI Coordinator to join our team. As an EDI Coordinator, you will be responsible for maintaining and reviewing master data related to our supply chain processes.You will work closely with cross-functional teams to ensure data accuracy, consistency, and reliability, enabling us to make informed decisions and...
-
Human Resources Coordinator
1 week ago
Naperville, United States LHH Full timeJob Title: Human Resources Coordinator Location: Bolingbrook, IL Job Type: Full-Time Company Overview: LHH is partnered with a leading exhibition planner located in Naperville, IL, specializing in providing innovative 3D marketing solutions for the tradeshow industry. Our client is seeking a highly organized and proactive Human Resources Coordinator to join...
-
Human Resources Coordinator
2 weeks ago
Naperville, United States LHH Full timeJob Title: Human Resources CoordinatorLocation: Bolingbrook, ILJob Type: Full-TimeCompany Overview:LHH is partnered with a leading exhibition planner located in Naperville, IL, specializing in providing innovative 3D marketing solutions for the tradeshow industry. Our client is seeking a highly organized and proactive Human Resources Coordinator to join...
-
Administrative Office Coordinator
3 weeks ago
Naperville, United States Sevita Full timeMentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day....
-
Technical Services Consultant I
2 weeks ago
Naperville, United States Frontline Education Full timeDescription Location Requirements: This role is hybrid to one of our offices: Austin, Malvern, Naperville. Remote candidates will be considered.Your role on the team:The Technical Services Consultant reports directly to the Technical Services Consultant, Team Lead in the Client Services Organization. The Technical Services team implements solutions &...
-
EDI Coordinator
2 months ago
Naperville, United States Chervon North America Full timeChervon is one of the world’s largest power tool and outdoor power equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser and...
-
Junior Technical Account Client Delivery
3 weeks ago
Naperville, United States Request Technology Full timeNO SPONSORSHIPTECHNICAL PROGRAM MANAGER - Junior Account DeliverySALARY: $85K - $100K BASE FLEX, 30% INCENTIVE ($120K - $140K PACKAGE)LOCATION: NAPERVILLE, IL 4 DAYS IN OFFICE, MOSTLY DAT TRAVEL AND SOME OVERNIGHT, MUST BE FLEXIBLE, would like the person to have been technical at one time earlier in their career now mostly program management and doing client...
-
Junior Technical Account Client Delivery
2 weeks ago
naperville, United States Request Technology Full timeNO SPONSORSHIPTECHNICAL PROGRAM MANAGER - Junior Account DeliverySALARY: $85K - $100K BASE FLEX, 30% INCENTIVE ($120K - $140K PACKAGE)LOCATION: NAPERVILLE, IL 4 DAYS IN OFFICE, MOSTLY DAT TRAVEL AND SOME OVERNIGHT, MUST BE FLEXIBLE, would like the person to have been technical at one time earlier in their career now mostly program management and doing client...
-
Junior Technical Account Client Delivery
3 weeks ago
naperville, United States Request Technology Full timeNO SPONSORSHIPTECHNICAL PROGRAM MANAGER - Junior Account DeliverySALARY: $85K - $100K BASE FLEX, 30% INCENTIVE ($120K - $140K PACKAGE)LOCATION: NAPERVILLE, IL 4 DAYS IN OFFICE, MOSTLY DAT TRAVEL AND SOME OVERNIGHT, MUST BE FLEXIBLE, would like the person to have been technical at one time earlier in their career now mostly program management and doing client...
