Junior Technical Account Client Delivery

2 months ago

naperville, United States Request Technology Full time

NO SPONSORSHIP


TECHNICAL PROGRAM MANAGER - Junior Account Delivery


SALARY: $85K - $100K BASE FLEX, 30% INCENTIVE ($120K - $140K PACKAGE)


LOCATION: NAPERVILLE, IL

4 DAYS IN OFFICE, MOSTLY DAT TRAVEL AND SOME OVERNIGHT, MUST BE FLEXIBLE,


would like the person to have been technical at one time earlier in their career now mostly program management and doing client facing engagement projects. You will be accountable for delivery of B2C retail ecommerce programs. The focus will be on client facing. You will drive project. 5+ years program management in IT services driving retail project software implementation system integration presentation familiarity with commerce platforms commerce tools adobe commerce cloud platforms devops agile waterfall


As a Technical Program Manager you will play a critical client-facing role in the successful delivery, governance, and implementation of complex, high-priority technical projects. You will act as a liaison between the delivery teams and our clients, ensuring project objectives are met on time, within scope, and budget, while maintaining a strong focus on client satisfaction and relationship management. You will also support account farming initiatives to drive incremental business growth within existing client accounts.


Key Responsibilities:


  • Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines.
  • Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management.
  • Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication.
  • Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements.
  • Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies.
  • Ensure all project documentation is accurate, complete, and updated as per project lifecycle needs (e.g., scope documents, status reports, risk logs).


Required Skills & Qualifications:

  • Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred).
  • Experience: Minimum of 5+ years of experience in program management in IT services, software implementation, or systems integration.
  • Project Management Certifications: PMP, or similar is a plus.
  • Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration.
  • Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles.
  • Ability to manage complex, multi-phase projects in fast-paced environments.
  • Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization.
  • Experience in working with commerce platforms
  • Familiarity with cloud platforms and DevOps practices.

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