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Customer Success Operations Intern

4 months ago

Lake Oswego, United States NAVEX Global Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Position Summary:

At NAVEX, we are offering a 9-week Customer Success Operations Internship in Summer 2024. You will get the opportunity to work with subject matter experts and thought leaders who will provide industry insights and hands-on learning experiences.

This is not your typical internship program of doing menial, tedious tasks. You'll gain firsthand experiences in a rapidly growing, innovative SaaS (software as a service) company unlike any other.

  • Receive a robust on-boarding and training experience as well as on-going feedback throughout the program
  • Virtual social events to network with fellow interns and NAVEX leaders
  • Talent Talks to cultivate your professional skills through interactive workshops (e.g. Networking Techniques, Interviewing Best Practices, and more)
  • Carry out interesting, hands-on tasks while developing a capstone project to present at the conclusion of the program
Learn, grow, and prosperall while enjoying a great company culture at NAVEX

We Offer You:
  • An Inspiring Culture. Invested teammates, belonging groups, and a socially determined culture
  • Meaningful Work. Innovative products and solutions with real life impact for people and organizations
  • Career Growth. Stellar training and an unwavering commitment to your growth and success
  • Life Flexibility. Time to care for yourself, your loved ones, and your community
  • Industry Leadership. A highly reputable, fast growing and consistently profitable organization
  • Real Rewards. Competitive and transparent pay practices, wellbeing programs and benefits with choice
What You Will Do:
  • Support the migration of all customer training assets from Confluence to SharePoint
  • Assist with internal CSO content brand alignment, ensuring training content and external connect is in line with CSO scope
  • Evaluate processes and process blueprinting; developing and maintaining relevant process documentation where asked
  • Support various administrative initiatives
  • Support creation and distribution of PowerPoint decks
  • Based on internship experience, provide feedback that may positively impact customer and employee experience, and support organizational efficiency
What You Will Need:
  • An interest in operations and / or project management
  • Detail-oriented with excellent follow through and reliability
  • Strong organizational skills with the ability to multi-task and work efficiently
  • The propensity to learn and assimilate new information quickly, and comfortability asking for feedback to accelerate our goals
  • Experience using Salesforce.com is a plus, but not required
  • Experience designing PowerPoint slides is a plus, but not required
  • The ability to manage multiple tasks simultaneously and work within fixed deadlines
  • Flexibility to adjust to a dynamic work environment
  • Excellent verbal and written communication skills, presentation skills and a commitment to collaborate with people across a variety of levels with diverse backgrounds


Rate of pay for this role is $16.00 per hour.

NAVEX is an equal opportunity employer, including disability/vets.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us