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Client Service Representative
2 months ago
Client Service Representative
We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. At VCA, we prioritize your pet’s health and strive for excellent service with every interaction. We are looking for a personable and professional individual to help deliver our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative plays a crucial role in building and maintaining customer trust and confidence in our services. Responsibilities include:
Customer service functions such as greeting visitors, answering phones, and guiding clients to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, processing payments.
Recommend, select, and obtain products and services, including prescriptions.
Answer questions regarding products and services, educate clients on general animal care.
Manage medical records, charts, reports, and correspondence.
Ensure hospital maintenance and cleanliness.
Benefits
We offer competitive compensation, medical/dental/vision, paid vacation (for F/T employees), 401(k), personal pet care discounts, and more
Pay for this position ranges from $18.50 - $19.50.
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