Patient Service Representative
2 months ago
Patient Service Representative Radiation Oncology
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**Patient Service Representative Radiation Oncology**
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Scripps Mercy Hospital Chula Vista serves San Diego Countys fast and growing South Bay communities. Scripps Mercy Hospital Chula Vista is at the forefront of innovative processes. Employees are truly excited about the work environment and describe it as friendly, positive and family oriented. Our vibrant team is dedicated to serving the community with the highest quality of patient care experience.
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Location: 435 H STREET, Chula Vista, CA Job Description Requirements Job Description **Job Description**
At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nations Top 100 Places to Work.
Youll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if youre open to change, go ahead and unlock your potential.
Join a winning team supporting the Radiation Oncology department as a Patient Service Representative at our Scripps Mercy Hospital Chula Vista location. The ideal candidate will thrive in a high patient volume environment and enjoy working and learning in a variety of areas while scheduling patient appointments, managing in-basket messages and calls, working the referral work queue, and assisting our patients with the check in and check out process. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for the following:
* Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
* Responding to customer billing and payment inquires.
* Effectively managing the check-out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
* Scheduling and confirming appointments and entering appropriate insurance.
* Initiating and validating referrals/authorizations.
* Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership in order to resolve concerns.
This is a benefitted Part Time, Day Shift position with a Monday Friday schedule and 8 hour shifts, located at Scripps Mercy Hospital Chula Vista.
**As a condition of employment, Scripps Health requires all employees to provide proof of full COVID-19 vaccination or agree to vaccination at the point of hire or submit a written request on the appropriate Scripps form for an exception based on a medical reason, disability or sincerely-held religious belief, practice or observance with supporting documentation. Proof of vaccination must be submitted at the pre-employment physical. Alternatively, if an applicant is not fully vaccinated at the time of offer acceptance, they should reach out to their Recruitment Coordinator as possible to obtain instructions on where to go to obtain vaccination or to request forms to request an exception based on a valid medical reason, disability or sincerely-held religious belief, practice or observance with supporting documentation.**
*Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.*
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Requirements **Requirements**
**Required Qualifications:**
* Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
* Excellent communication and customer service skills.
* Strong organizational and analytical skills; innovative with ability to identify and solve problems.
**Preferred Qualifications:**
* 1 or more years of experience in a customer service or healthcare/medical office environment preferred.
* Previous experience with EPIC.
* Able to adapt, prioritize and meet deadlines.
* Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
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* Home to 5 hospitals, 30+ outpatient centers and hundreds of affiliated physician offices
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