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Patient Care Coordinator

2 months ago

Chula Vista, California, United States Interdent Sa Full time

Customer Service Representative

Job Category: Operations Requisition Number: CUSTO005349

Job Overview

At Interdent Sa, our Customer Service Representatives play a crucial role in ensuring a seamless experience for our patients.

Key Responsibilities:

  • Adhere to established front office protocols for opening and closing procedures.
  • Welcome patients and manage incoming communications through a multi-line phone system, while performing essential administrative tasks.
  • Facilitate the flow of patients between the front and back office by effectively communicating with dental professionals and support staff.
  • Assist patients in completing necessary documentation, establishing accounts, and preparing charts for new patients.
  • Oversee the daily appointment schedule, making adjustments and bookings as required.
  • Carry out additional tasks as assigned to support office operations.

Qualifications:

  • Experience in a front office setting is required; dental office experience is advantageous.
  • Exceptional verbal and written communication skills are essential.
  • Proficiency in computer applications is necessary (experience with QSI is a plus).
  • Ability to manage multiple tasks efficiently.
  • Bilingual in Spanish is preferred.

Benefits:

  • Comprehensive medical, dental, and vision coverage.
  • Life insurance options.
  • 401K retirement plan.
  • Paid time off (PTO).
  • Continuing education credits.
  • Referral bonuses ranging from $2,000 to $5,000 based on position.
  • Opportunities for career advancement within the company.

Schedule:

Part-time, requiring availability for 2-3 days per week, including Saturdays.