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Customer Service Representative

2 months ago

Chula Vista, United States JPT Services Full time
Job DescriptionJob Description

Our company is a sales and client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations and are seeking a motivated and customer-focused individual to join our team as an Entry Level Customer Service Representative.

Responsibilities: 

  • Interact with current and prospective customers in a professional and friendly manner
  • Address customer inquiries, provide information about our clients products/services, and offer assistance to ensure their needs are met.
  • Facilitate presentations or services offered to customers with the goal of processing a sale for them with our clients available services 
  • Troubleshoot and resolve customer issues, concerns, or challenges promptly, escalating complex problems to appropriate team members when necessary.
  • Develop a deep understanding of our products and services to effectively communicate their features and benefits to clients, aiding in upselling and cross-selling opportunities.
  • Maintain accurate and detailed records of client interactions, inquiries, feedback, and resolutions in our CRM system.
  • Collaborate with the sales team to identify opportunities for upselling and cross-selling based on client interactions and needs.

Qualifications and Skills:

  • Exceptional interpersonal and communication skills, both written and verbal.
  • Strong problem-solving abilities with a customer-centric approach.
  • Proficiency in using CRM software and other relevant tools.
  • Detail-oriented with excellent organizational skills.
  • Ability to work collaboratively in a fast-paced, team-oriented environment.
  • Empathetic and patient demeanor when dealing with client inquiries and concerns.

Education:

  • High school diploma or equivalent
  • 1-2 years experience in a customer service, retail, or hospitality based environment 

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