Patient Financial Advocate
1 month ago
Part Time, Entry Level - GREAT way to get hands on experience Plenty of opportunities for growth within
Location: ONSITE at a Medical Facility in Miami Beach, FL
Hours: Sat and Sun 10:30 to 7 pm
Due to the nature of this position and healthcare setting, up to date immunizations are required.
MUST BE BILINGUAL IN ENGLISH AND SPANISH
We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.
At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives.
Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process.
At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options.
Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients.
Join our team and make a difference
The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.
Essential Duties and Responsibilities:
- Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
- Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
- Initiate the application process bedside when possible.
- Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
- Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.
- Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
- Records all patient information on the designated in-house screening sheet.
- Document the results of the screening in the onsite tracking tool and hospital computer system.
- Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
- Reviews system for available information for each outpatient account identified as self-pay.
- Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
- Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
- Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
- Other Duties as assigned or required by client contract
Additional Duties and Responsibilities:
- Maintain a positive working relationship with the hospital staff of all levels and departments.
- Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
- Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
- Keep an accurate log of accounts referred each day.
- Meet specified goals and objectives as assigned by management on a regular basis.
- Maintain confidentiality of account information at all times.
- Maintain a neat and orderly workstation.
- Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
- Maintain awareness of and actively participate in the Corporate Compliance Program.
Educational/Vocational/Previous Experience Recommendations:
- High School Diploma or equivalent required.
- 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
- Previous customer service experience preferred.
- Must have basic computer skills.
Working Conditions:
- Must be able to walk, sit, and stand for extended periods of time.
- Dress code and other policies may be different at each healthcare facility.
- Working on holidays or odd hours may be required at times.
Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
-
Patient Advocate
3 weeks ago
Deerfield Beach, Florida, United States Elevate Patient Financial Solutions Full timeJob SummaryElevate Patient Financial Solutions is seeking a highly motivated and detail-oriented Patient Advocate to join our team. As a Patient Advocate, you will play a critical role in connecting uninsured hospital patients with programs that will cover their medical expenses.Key ResponsibilitiesScreen uninsured hospital patients to determine eligibility...
-
Bilingual Patient Advocate
4 weeks ago
Miami, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Bilingual Patient Advocate. This position will be located 100% onsite at a hospital in Miami, FL. The Full-Time schedule for this role will be Monday-Friday 8:00am-4:30pm.Job SummaryThe purpose of this position is to connect uninsured hospital patients to programs that will...
-
Patient Advocate
4 weeks ago
Deerfield Beach, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be on-site in a hospital setting in Deerfield, FL. The Full Time schedule for this role will be Tuesday-Saturday, 8am-4:30pm.Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover...
-
Bilingual Patient Advocate
1 month ago
Miami, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Bilingual Patient Advocate. This position will be located 100% onsite at a hospital in Miami, FL. The Full-Time schedule for this role will be Monday-Friday 8:00am-4:30pm. Job Summary The purpose of this position is to connect uninsured hospital patients to programs that...
-
Patient Financial Advocate
7 days ago
Miami Beach, Florida, United States First Source LLC Full timeTransform Lives with a Rewarding Career at Firstsource Solutions USA, LLCJob Summary: We are seeking a highly motivated and compassionate Patient Financial Advocate to join our team at Firstsource Solutions USA, LLC. As a Patient Financial Advocate, you will play a vital role in helping patients navigate the complex healthcare system and access the financial...
-
Patient Advocate
1 month ago
Deerfield Beach, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be on-site in a hospital setting in Deerfield, FL. The Full Time schedule for this role will be Tuesday-Saturday, 8am-4:30pm. Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover...
-
Patient Advocate
3 weeks ago
Deerfield Beach, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be on-site in a hospital setting in Deerfield, FL. The Full Time schedule for this role will be Tuesday-Saturday, 8am-4:30pm.Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover...
-
Patient Financial Advocate
4 weeks ago
Delray Beach, Florida, United States Staffosaurus Full timeAbout the JobWe are seeking a highly organized and detail-oriented Patient Financial Advocate to join our team at Guardian Recovery. As a Patient Financial Advocate, you will be responsible for reviewing insurance policy coverage and preparing patients and their families for all financial responsibilities related to services. You will also be responsible for...
-
Patient Financial Advocate
2 weeks ago
Delray Beach, Florida, United States Staffosaurus Full timeAbout the JobWe are seeking a highly organized and detail-oriented Patient Financial Advocate to join our team at Guardian Recovery. As a Patient Financial Advocate, you will play a critical role in reviewing insurance policy coverage, preparing families and patients for financial responsibilities, and collecting outstanding accounts receivable dollars from...
-
Patient Financial Advocate
2 weeks ago
Vero Beach, United States First Source LLC Full timeFULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within! Location: ONSITE at a Medical Facility in Vero Beach, FL Must Be Bilingual in English/Spanish Hours:Monday - Friday between 10:30am to 8pm Due to the nature of this position and healthcare setting, up to date immunizations are required. We are a...
-
Patient Financial Advocate
3 weeks ago
Vero Beach, United States Firstsource Full timeFULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within! Location: ONSITE at a Medical Facility in Vero Beach, FL Must Be Bilingual in English/Spanish Hours:Monday - Friday between 10:30am to 8pm Due to the nature of this position and healthcare setting, up to date immunizations are required. We are a...
-
Patient Financial Advocate
3 weeks ago
Vero Beach, United States First Source LLC Full timeFULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within! Location: ONSITE at a Medical Facility in Vero Beach, FL Must Be Bilingual in English/Spanish Hours:Monday - Friday between 10:30am to 8pm Due to the nature of this position and healthcare setting, up to date immunizations are required. We are a...
-
Patient Financial Advocate Specialist
2 weeks ago
Vero Beach, Florida, United States Firstsource Full timeTransform Lives with a Career in Patient Financial AdvocacyAt Firstsource Solutions USA, LLC, we're dedicated to providing transformational outsourcing solutions and services that make a meaningful difference in the lives of our customers. As a Patient Financial Advocate, you'll play a vital role in helping patients navigate the complex healthcare system and...
-
Patient Financial Advocate
2 weeks ago
Vero Beach, Florida, United States First Source LLC Full timeTransformative Opportunity for a Patient Financial AdvocateFirstsource Solutions USA, LLC is seeking a highly motivated and detail-oriented Patient Financial Advocate to join our team. As a Patient Financial Advocate, you will play a critical role in ensuring that patients receive the financial assistance they need to access quality healthcare.Key...
-
Patient Financial Advocate
2 weeks ago
Vero Beach, Florida, United States First Source LLC Full timeTransform Lives with Firstsource Solutions USA, LLCAs a Patient Financial Advocate, you will play a vital role in helping patients navigate the complex healthcare system and access the financial assistance they need.Key Responsibilities:Screen patients for eligibility assistance programs and provide information and reports to client contacts. Initiate the...
-
Patient Advocate
1 month ago
Miami, Florida, United States South Florida Institute for Reproductive Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Advocate to join our team at the South Florida Institute for Reproductive. As a Patient Advocate, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring the smooth flow of information between patients, staff, and physicians.Key...
-
Patient Advocate
4 weeks ago
Miami, United States Prelude Fertility Full timeOur Patient Advocate will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately.The Patient Advocate works in a collaborative relationship with...
-
Patient Advocate
4 weeks ago
Miami, United States Prelude Fertility Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Advocate to join our team at Prelude Fertility. As a Patient Advocate, you will be responsible for providing exceptional customer service to our patients, scheduling appointments, and managing the front desk operations.Key ResponsibilitiesProvide excellent customer service to patients,...
-
Patient Advocate Team Lead
3 weeks ago
Miami, United States AYR Wellness Full timeJob SummaryThe Patient Advocate Team Lead will provide support to all managers and staff while ensuring that all retail operations are performing to company standards. This role is responsible for overseeing daily operations of the dispensary and handling the needs of all patients/customers.Key ResponsibilitiesOversee and perform all functions associated...
-
Patient Advocate
1 month ago
Miami, United States Prelude Fertility Full timeOur Patient Advocate will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately.The Patient Advocate works in a collaborative relationship with...