Customer Experience Advocate

4 months ago

Miami, United States Lennar Full time

It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.

Customer Experience Advocate

We are Lennar Mortgage

Lennar Mortgage is centered around personal growth, innovation, and diversity. We are looking for a new team member who shares our passion and dedication to bringing homeownership to life.

At Lennar Mortgage, you'll build your career with a Fortune 150 company that provides an excellent work environment, plenty of opportunities for advancement, and competitive benefits and compensation. Our success is a result of supporting and rewarding our team of elite professionals, who strive to exceed superior standards and exceptional services.

Join a Company that Empowers you to Build your Future

The Customer Experience Advocate for Lennar will be a key member of the Corporate Customer Care Team, which is responsible for strategic planning and operational support for 40 divisions across the country. The primary role of the Customer Experience Advocate is to help drive Customer Satisfaction and referrals through the development and use of metrics and data visualizations to measure performance, identify gaps and lessons learned, provide relevant and timely feedback, and make recommendations for process improvement and corrective actions. This position will assist in evaluating internal and external customer experience trends to identify best practices with the goal of continuous improvement. The Customer Experience Advocate will also provide an advanced level of support, responding to increasingly escalated customer communications in a timely and effective manner, and working to analyze and determine root cause and opportunities for improvement.

  • A career with purpose.
  • A career built on making dreams come true.
  • A career built on building zero defect homes, cost management, and adherence to schedules.
Your Responsibilities on the Team
  • Assist in the development and design of process improvement feedback mechanisms to evaluate and continuously refine Customer Care programs.
  • Define performance challenges and design performance measurement solutions to inform management decision making.
  • Review performance data to measure productivity or goal achievement and identify areas needing program improvement.
  • Work with IT and Business Analytics team to incorporate dashboard analytics into operational control center and other areas, as requested.
  • Provide advanced level customer support in a creative, proactive manner to resolve customer issues consistent with Lennar's policies, procedures and quality standards.
  • Focus on generating referrals and identifying brand ambassadors through the development of a robust customer management strategy.
  • Collaborate on design and development of innovation projects, such as interactive voice recognition, chatbot, Alexa skills and other initiatives.
  • Build out unique, creative and impactful solutions by integrating insights across Lennar's expert functional resources supporting collaborative solution development.
  • Establish support FAQs and work collaboratively to define the workflow for use with IVR (interactive voice recognition), CTI (computer telephony integration) and chatbot platforms.
  • Help define and automate processes and communications related to the Homeowner Experience.
  • Identify opportunities for enhanced training to support Best Practice initiatives.
  • Work collaboratively with Learning and Development to develop and refine training materials for Customer Care team.
  • Work cross-departmentally to leverage internal resources ensuring the successful execution of assigned projects. Support communication of success stories to the larger community.
Requirements
  • Bachelor's degree required
  • Proficiency with computer programs including Microsoft Office
  • Familiarity with Salesforce is a plus
  • Strong analytical, problem solving, conflict resolution and mediation abilities
  • Ability to clearly communicate with diverse audiences
  • Committed to fostering and supporting a proactive, customer-driven approach to service
  • Ability to manage multiple complex projects simultaneously and with little or no supervision
  • Ability to work well under pressure and with a diverse range of personalities
  • Capable of inspiring trust and confidence through effective and professional communication and interpersonal skills, both written and oral
  • Ability to build effective working relationships across functional areas
  • Innovative, creative and flexible thinker who enjoys searching for the next right answer
  • Bilingual a plus


Life at Lennar Mortgage

At Lennar Mortgage, Everything's Included in our homes, and Everyone's Included on our team. Our Everyone's Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth.

At Lennar Mortgage, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

  • Customer Experience Advocate

    1 month ago

    Miami, United States Lennar Homes Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business. Customer Experience Advocate We are Lennar Mortgage Lennar Mortgage is centered around personal growth, innovation, and diversity. We are looking for a new team member who shares our passion and dedication...

  • Customer Experience Advocate FL

    1 week ago

    miami, United States Lennar Homes Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business. Customer Experience Advocate We are Lennar Mortgage Lennar Mortgage is centered around personal growth, innovation, and diversity. We are looking for a new team member who shares our passion and dedication...

  • Customer Experience Advocate FL

    1 day ago

    Miami, United States Lennar Homes Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.Customer Experience AdvocateWe are Lennar Mortgage Lennar Mortgage is...

  • Customer Experience Advocate FL

    1 day ago

    Miami, FL, United States Lennar Homes Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business. Customer Experience Advocate We are Lennar Mortgage Lennar Mortgage is centered around personal growth, innovation, and diversity. We are looking for a new team member who shares our passion and dedication...

  • Customer Advocate

    4 months ago

    Miami, United States Safelite Full time

    The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.What You’ll...

  • Customer Experience Ambassador

    4 weeks ago

    Miami, United States The 305 Project Full time

    About The 305 ProjectWe are a dynamic team of motivated individuals, expanding into new markets to meet the ever-growing demands of our client portfolio. Our adaptive, solution-oriented, and progressive approach sets us apart from competitors.Job Title: Customer Experience AssociateThis role is a critical part of our team, representing our clients to their...

  • Customer Experience Specialist

    6 days ago

    Miami, United States Knitwell Group Full time

    About UsAt Ann Taylor, we're dedicated to empowering women to feel confident and inspired in their daily lives. Our effortlessly polished styles are thoughtfully designed to go anywhere, from the office to special occasions. We're committed to providing women with everything they need to feel motivated and motivated as they navigate their multifaceted...

  • Customer Experience Associate

    2 months ago

    Miami, United States Hertz Full time

    Hertz - JobID: 28062 [Retail Associate / Team Member] As a Customer Experience Associate at Hertz, you'll: Assist customers with their transactions; Qualify and process customer rentals with accuracy and detail; Process customer rental returns, including providing an invoice and a full explanation of their charges; Resolve customer issues and concerns...

  • Customer Experience Associate

    4 weeks ago

    miami, United States The 305 Project Full time

    We are looking for Miami's Culture Driven & Experience Hungry next wave of professionals!In this role you are truly the “face” of our clients to all potential customers. When a customer thinks about our clients brands and services, they will associate the company primarily with the experience you provide them with!That is why it is imperative the person...

  • Customer Experience Associate

    2 months ago

    Miami, United States The 305 Project Full time

    We are looking for Miami's Culture Driven & Experience Hungry next wave of professionals!In this role you are truly the “face” of our clients to all potential customers. When a customer thinks about our clients brands and services, they will associate the company primarily with the experience you provide them with!That is why it is imperative the person...

  • Customer Experience Ambassador

    4 weeks ago

    Miami, Florida, United States The 305 Project Full time

    Role OverviewWe are seeking a highly motivated and experienced professional to join our team as a Customer Experience Associate. In this role, you will be the primary point of contact for our clients' customers, providing exceptional service and support to ensure a positive experience.Key ResponsibilitiesProvide exceptional customer service and support to...

  • Customer Experience Specialist

    3 weeks ago

    Miami, United States Winn-Dixie Full time

    Company OverviewAt Winn-Dixie, our mission is to provide exceptional customer service in a friendly and welcoming environment. As a customer-focused retailer, we strive to make every shopping experience a positive one.Job SummaryWe are seeking a skilled and enthusiastic Bakery Associate to join our team. This is a fantastic opportunity to work in a...

  • Customer Service Manager, Airport Customer Experience Administration

    2 weeks ago

    Miami, United States American Airlines Full time

    Location: Miami Intl Apt (MIA-TRML) Cities: Requisition ID: 75986 This job will continue to be posted until at least 11/8/24. If interested, please apply prior to this date. Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow...

  • Customer Experience Coordinator

    5 months ago

    Miami, United States The Collection Full time

    At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Our employees are a valuable resource and an essential part of why we can provide our customers with the best. THE COLLECTION is not your typical dealership; we have an extraordinary elite team of employees and we are looking to grow that team with...

  • Customer Experience Rep

    3 months ago

    Miami, United States Aaron's Full time

    We are BrandsMart - A leading Consumer Electronics and Appliance Retailer in the Southeast. With retail stores in Florida and Georgia and a growing e-commerce presence, BrandsMart USA has a legacy of offering your favorite brands at the lowest prices. We provide our team members the opportunity to reach their full potential in a high-energy, incentive-based...

  • Customer Experience Coordinator

    1 month ago

    Miami, United States The Collection Full time

    About The CollectionAt The Collection, we pride ourselves on delivering exceptional service that sets us apart from the rest. Our employees are a valuable asset, and we're committed to providing them with the best tools and support to excel in their roles.Job SummaryWe're seeking a highly motivated and organized Customer Experience Coordinator to join our...

  • Customer Experience Coordinator

    3 weeks ago

    Miami, United States The Collection Full time

    Job SummaryThe Customer Experience Coordinator will be responsible for managing large amounts of inbound and outbound calls, emails, and text in a timely manner. This role requires strong communication skills and the ability to identify customer needs, provide information on service reservation availability, and partner with the service advisors to research...

  • Customer Experience Representative

    4 weeks ago

    Miami, United States Aaron's Full time

    We are a leading consumer electronics and appliance retailer in the Southeast, seeking a Customer Experience Representative to join our team. This is a high-energy, incentive-based environment with competitive benefits and opportunities for advancement.Key Responsibilities:Operate cash terminals and verify purchase pricesProcess customer payments and handle...

  • Customer Experience Representative

    1 month ago

    Miami, United States haku (careers@hakusports.com) Full time

    Job Description We are looking for a dynamic, high-energy, self-starter, who lives and breathes customer service. This candidate will be ready to support both event organizers and their participants and answer any questions they may have. YOUR LIFE AT HAKU Our state of the art, stunning offices overlooking Biscayne Bay in Miami are home to a diverse,...

  • RN - OR at Health Advocates Network

    4 weeks ago

    Miami, United States DirectEmployers Full time

    Health Advocates Network is urgently hiring OR Registered Nurses (RNs) in the Miami, FL area. Must have 2 years of OR experience. Pay Rate: $1,755 weekly Specialty: OR Registered Nurse (RN) Shift Info: Night 13 Week Contracts and more available! Radius Rule: 50 mile radius appliesQualification and Requirements: Authorized to work in the United States. ...